Sustainability Compliance Specialist

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

We are seeking a highly skilled Sustainability Compliance Specialist to join our team in Barcelona. As a key member of our EU Compliance team, you will play a critical role in supporting Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Key Responsibilities

  • Demonstrate effective, clear, and professional written and oral communication.
  • Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers' issues.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
  • Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Selling Partner's issues and questions.

About the Team

Our team was born in 2018, starting its journey with only 15 individuals, which has now grown to 300+ team members in 6 regions. We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. You will join a multi-cultural team located in sunny Barcelona.

Requirements

  • Proficiency (C1 level) in English.
  • Previous working experience within a customer service/contact center environment.
  • Computers & Internet skills, specifically in MS Office Excel.
  • Other EU languages, such as Italian, French, or Spanish, would be an advantage.
  • Business acumen in areas of Global e-commerce and retail.
  • Good data analysis skills.
  • Effective communication, composure, and professional attitude.
  • Process improvement awareness and experience.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and a good attitude.

Why Amazon?

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.



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