Site Operations Manager
hace 4 semanas
The Site Manager at Kids Arena is responsible for overseeing daily operations, ensuring the safety and satisfaction of customers, and delivering an exceptional experience. This venue includes interactive climbing walls, digital games, a birthday party area, and a coffee bar for parents and guardians.
Key Responsibilities- Operations Management:
• Supervise the daily operations of the entire facility, including game areas, the café, and birthday party zone.
• Ensure that all equipment (climbing walls, digital games, etc.) is regularly inspected, maintained, and fully operational.
• Collaborate with the Bar Manager to monitor stock levels and ensure timely ordering of supplies for the café.
• Enforce health and safety policies with regular checks on safety equipment, cleanliness, and staff adherence to safety protocols.
• Learn and operate software that manages sales and system controls, including scheduling and event booking tools. - Customer Service:
• Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customer experience.
• Respond to customer inquiries, feedback, and complaints in a professional and timely manner.
• Work closely with parents to ensure that children are safe, engaged, and having fun throughout their visit.
• Organize and oversee birthday parties and special events to ensure smooth operations and high customer satisfaction. - Staff Management:
• Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.
• Conduct interviews and hire new staff as needed, ensuring the right fit for various roles.
• Develop staff schedules to ensure balanced coverage during peak and off-peak times, as well as during special events.
• Conduct regular staff meetings and provide training on safety procedures, customer service, and operational efficiency.
• Assign tasks and responsibilities to team members, ensuring efficient use of resources and optimal performance. - Safety and Compliance:
• Ensure that all safety protocols are followed, particularly for the climbing walls and game areas.
• Manage emergency procedures and ensure that staff are trained in first aid and safety practices.
• Ensure compliance with local laws and industry standards related to health, safety, and child-friendly environment. - Financial Management:
• Oversee the financial aspects of the facility, including daily sales reports, budget management, and expense tracking.
• Monitor income and expenses to ensure profitability and make recommendations for cost optimization when necessary.
• Work closely with the owner and the financial team to review financial performance and set revenue targets. - Event Planning and Marketing:
• Organize and manage special events, birthday parties, and group bookings.
• Collaborate with the marketing team to promote events, discounts, and special offers via social media and local advertising.
• Ensure that marketing initiatives effectively highlight the venue's features and services, driving customer engagement and attendance. - Maintenance & Upkeep:
• Maintain a clean, safe, and presentable environment for all visitors.
• Coordinate with maintenance and cleaning teams to ensure the venue is always in good condition, with any necessary repairs or upgrades handled promptly. - Professional Development:
• Spend time learning about the various games and activities, including climbing walls, laser tag, and other entertainment offerings.
• Complete online courses or certifications related to the industry to stay updated on safety standards and best practices. - Reporting to Cofounders:
• Provide regular reports on the operational, financial, and customer experience aspects of Kids Arena to the cofounders.
• Keep the cofounders updated on key developments, challenges, and opportunities to ensure alignment on business goals and strategies.
Qualifications:
• Proven experience in managing a recreational or entertainment facility.
• Strong leadership and communication skills, with the ability to motivate and manage a team.
• Background in customer service, preferably in a family or children-oriented environment.
• Familiarity with safety regulations, especially for climbing and digital entertainment spaces.
• Financial management skills, including budgeting and financial reporting.
• First-aid certification is preferred.
Skills:
• Leadership and team management.
• Excellent communication and problem-solving abilities.
• Knowledge of safety protocols in recreational or entertainment environments.
• Strong organizational and multitasking skills.
• High-level customer service standards.
• Ability to learn new systems (e.g., sales and booking software) and take online courses related to games and facility management.
- 22 paid holidays per year, plus public holidays.
- Professional development and training opportunities.
- Employee discounts on food and beverages at the coffee bar.
- Discounted access to the entertainment space for family.
- Flexible work schedule, including some weekend shifts to balance peak times
Immediate start.
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