Venue Operations Manager

hace 2 semanas


Marbella, Málaga, España Kids Arena A tiempo completo
Main Responsibilities

As the Site Manager of Kids Arena, you will be responsible for overseeing the daily operations of the venue, ensuring the safety and satisfaction of customers, and delivering an exceptional experience.

The position requires strong leadership and communication skills, with the ability to motivate and manage a team. You will be responsible for supervising the daily operations of the entire facility, including game areas, the café, and birthday party zone.

Key responsibilities include:

  • Operations Management: Supervise daily operations, ensure safety protocols are followed, and maintain a clean and safe environment.
  • Customer Service: Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customer experience.
  • Staff Management: Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.
  • Financial Management: Oversee the financial aspects of the facility, including daily sales reports, budget management, and expense tracking.
  • Event Planning and Marketing: Organize and manage special events, birthday parties, and group bookings, and collaborate with the marketing team to promote events and discounts.

Requirements:

  • Proven experience in managing a recreational or entertainment facility.
  • Strong leadership and communication skills, with the ability to motivate and manage a team.
  • Background in customer service, preferably in a family or children-oriented environment.
  • Familiarity with safety regulations, especially for climbing and digital entertainment spaces.
  • Financial management skills, including budgeting and financial reporting.

Benefits:

  • 22 paid holidays per year, plus public holidays.
  • Professional development and training opportunities.
  • Employee discounts on food and beverages at the coffee bar.
  • Discounted access to the entertainment space for family.
  • Flexible work schedule, including some weekend shifts.


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