Restaurant Operations Manager

hace 3 días

Marbella, Málaga, España Cascada Marbella A tiempo completo

Cascada Marbella is a dynamic and growing company in the Restaurants industry, seeking a Restaurant Manager to join our team. We value innovation, challenge, commitment, drive, honesty, and performance. Our mission is to elevate, grow, and reach exceptional heights in all that we do.

Key Responsibilities:

• Operating the restaurant efficiently and profitably while maintaining its reputation
• Strategic planning, shift pattern organisation, and day-to-day management
• Recruiting, training, and motivating staff
• Liaising with all providers to ensure the best possible agreements are in place in terms of quality, quantity, and cost, and monitoring these agreements on an on-going basis.
• Supervising staff members to conduct their duties to the best of their capability
• Meeting owners' expectations and targets

Internal Operations:

• Coordinating the entire operation of the restaurant during scheduled shifts
• Organising the shifts of kitchen, waiting, and cleaning staff
• Managing staff throughout their shift and providing them with feedback
• Helping in any area of the restaurant when circumstances dictate.
• Ensuring that all employees adhere to the company's standards (procedures, uniforms...)
• Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
• For special events, ensuring that all instructions are carried promptly and efficiently as specified by the Events Manager
• Maintaining high standards of quality control, hygiene, and health and safety
• Checking stock levels and ordering supplies

Client Experience:

• Reservations management
• Making sure greeting clients is done following company standards
• Advising customers on menu and wine choice
• Responding to customer complaints
• Collecting constructive feedback from customers and sharing this information with top management
• Always guaranteeing the team delivers an outstanding customer experience

Other:

• Reporting at the end of the shift/week, including staff control, food control, and sales
• Creating and executing plans for sales, profit, and staff development
• Reporting on Key Performance Indicators (KPI)
• Cost of Goods Sold
• Gross Profit
• Labor cost ratio
• Employee turnover rate
• Average table occupancy
• Spend per head
• Food wasted
• Making sure the legal papers and obligations are followed

Management:

• Leading the team by example
• Remaining accessible to his team and creating a pleasant work environment
• Understanding and respecting the procedures put in place by top management
• Taking responsibility for his/her subordinates' failures and taking action to correct them
• Respecting the other departments' experience and expertise while focusing on creating an outstanding operational department
• Understanding suggestions from the operational department are not obligations to any other department

Weekly Meetings:

• Operations Meeting: Every Wednesday from 09:00 until 10:00: Review the previous week and what needs to change on operations for this week. It's a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.
• Management Meeting: Every Wednesday from 10:00 until 11:00: All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etc... which results in decision which concern the entire company.

Requirements:

• Minimum of 3 years of experience in restaurant management
• Proven track record of successfully overseeing daily operations and achieving business targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment

Join Cascada Marbella as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.

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