Retail Sales Operations Manager
hace 1 mes
About Marc Jacobs
Marc Jacobs International, powered by the creative genius of Marc Jacobs, is a renowned fashion brand seeking a skilled Retail Sales Operations Manager to join their team in El Corte Inglés, Marbella.
The successful candidate will partner with and support the Store Manager in all aspects of store functions: sales generation, people development, operations, and visual merchandising. The Retail Sales Operations Manager's primary focus is to lead and guide through effective communication, training, coaching, and developing all sales supervisors, sales associates, and support staff on the sales floor or in the stock room. Additionally, this role is responsible for generating personal sales targets and must be proficient in performing and training all POS transactions, dealing with customer service issues, opening and closing the store, operational practices, and visual merchandising standards.
Job Responsibilities:
- Sales Generation: Monitor key performance indicators (KPIs) and sales figures daily, establish daily objectives during morning meetings, exemplify excellence in sales engagement processes, motivate the team to meet goals, develop data collection, and ensure data accuracy. Train staff members to build customer loyalty proactively and guide them on expanding the client base through personalized interactions.
- Operations: Implement comprehensive knowledge of Store Operation procedures, oversee administrative operational tasks (including stock management and cashier functions), ensure high standards of cleanliness and maintenance, coordinate rolling inventory checks, and annual fiscal inventory.
- Visual Merchandising: Consistently maintain visual guidelines and standards of presentation, set an example regarding presentation standards and personal grooming, and ensure the team adheres to Brand representation expectations (uniform policy, grooming standards). Communicate qualitative and proactive feedback on products and visual merchandising to drive results.
- People Development: Manage performance, regularly assess performance against specific daily/monthly benchmarks (sales, customer data capture, product knowledge), cultivate a team environment that promotes collaboration and initiative-taking, value and reward performance, manage under-performance with constant feedback, develop skills and competencies, coach in the moment, collaborate with HR on development actions needed, identify potential succession plans, communicate the Brand Strategy, and encourage awareness and insight into local competitors' activities.
Salary Information: We offer a competitive salary range of €45,000 - €60,000 per annum, depending on experience, plus benefits.
Benefits: Our comprehensive benefits package includes health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.
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