Arena Operations Manager
hace 4 días
Job Title: Arena Operations Manager
About Us:
Kids Arena is a fun and vibrant entertainment venue offering interactive climbing walls, digital games, and birthday party areas. We are seeking an experienced and dynamic Arena Operations Manager to oversee the daily operations of our facility.
Salary: $55,000 - $65,000 per year
Company Overview:
We are a children's entertainment center with a focus on providing a safe and enjoyable environment for kids and their parents. Our venue includes a café, game areas, and a dedicated space for birthday parties. As Arena Operations Manager, you will be responsible for ensuring the smooth operation of our facility, maintaining high standards of customer service, and leading a team of staff members.
Key Responsibilities:
1. Operations Management:
- Supervise daily operations, including game areas, café, and birthday party zone
- Ensure equipment is regularly inspected and maintained
- Collaborate with Bar Manager to monitor stock levels and order supplies
- Enforce health and safety policies through regular checks on safety equipment, cleanliness, and staff adherence to protocols
2. Customer Service:
- Provide a welcoming environment for children and parents, ensuring a positive customer experience
- Respond to customer inquiries, feedback, and complaints in a professional and timely manner
- Work closely with parents to ensure children are safe, engaged, and having fun during their visit
3. Staff Management:
- Lead, train, and manage a team that includes front desk personnel, climbing instructors, and café staff
- Conduct interviews and hire new staff as needed, ensuring the right fit for various roles
- Develop staff schedules to ensure balanced coverage during peak and off-peak times
4. Safety and Compliance:
- Ensure all safety protocols are followed, particularly for climbing walls and game areas
- Manage emergency procedures and ensure staff are trained in first aid and safety practices
5. Financial Management:
- Oversee financial aspects of the facility, including daily sales reports, budget management, and expense tracking
- Monitor income and expenses to ensure profitability and make recommendations for cost optimization when necessary
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