Arena Operations Director

hace 1 día


Marbella, Málaga, España Kids Arena A tiempo completo

About Kids Arena

Kids Arena is a premier entertainment venue that offers an unparalleled experience for children and their parents. We are seeking a highly skilled and experienced Arena Operations Director to lead our team and ensure the smooth operation of our facility.

Job Summary

We are offering a competitive salary of $80,000 - $100,000 per year, depending on experience, to oversee the daily operations of our facility, including game areas, the café, and birthday party zone.

Key Responsibilities:

  • Operations Management:
    • Supervise the daily operations of the entire facility, including game areas, the café, and birthday party zone.
    • Ensure that all equipment (climbing walls, digital games, etc.) is regularly inspected, maintained, and fully operational.
    • Collaborate with the Bar Manager to monitor stock levels and ensure timely ordering of supplies for the café.
    • Enforce health and safety policies with regular checks on safety equipment, cleanliness, and staff adherence to safety protocols.
    • Learn and operate software that manages sales and system controls, including scheduling and event booking tools.
  • Customer Service:
    • Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customer experience.
    • Respond to customer inquiries, feedback, and complaints in a professional and timely manner.
    • Work closely with parents to ensure that children are safe, engaged, and having fun throughout their visit.
    • Organize and oversee birthday parties and special events to ensure smooth operations and high customer satisfaction.
  • Staff Management:
    • Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.
    • Conduct interviews and hire new staff as needed, ensuring the right fit for various roles.
    • Develop staff schedules to ensure balanced coverage during peak and off-peak times, as well as during special events.
    • Conduct regular staff meetings and provide training on safety procedures, customer service, and operational efficiency.
    • Assign tasks and responsibilities to team members, ensuring efficient use of resources and optimal performance.
  • Safety and Compliance:
    • Ensure that all safety protocols are followed, particularly for the climbing walls and game areas.
    • Manage emergency procedures and ensure that staff are trained in first aid and safety practices.
    • Ensure compliance with local laws and industry standards related to health, safety, and child-friendly environment.
  • Financial Management:
    • Oversee the financial aspects of the facility, including daily sales reports, budget management, and expense tracking.
    • Monitor income and expenses to ensure profitability and make recommendations for cost optimization when necessary.
    • Work closely with the owner and the financial team to review financial performance and set revenue targets.
  • Event Planning and Marketing:
    • Organize and manage special events, birthday parties, and group bookings.

Benefits:

  • Competitive salary of $80,000 - $100,000 per year, depending on experience.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop leadership skills and take on new challenges.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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