Financial Operations Director

hace 3 días

Marbella, Málaga, España Ravenpack A tiempo completo

About RavenPack

RavenPack is a leading provider of big data analytics solutions for the finance industry, empowering clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. With 20 years of experience and a strong track record of innovation, we are now launching a new suite of GenAI and SaaS services designed specifically for financial professionals.

Job Summary

We are seeking a highly experienced Financial Operations Director to oversee and optimize the revenue cycle and billing operations of our organization. The ideal candidate will have a solid background in finance and accounting, exceptional analytical skills, and proven experience in managing billing processes and revenue operations. This role is vital to ensuring accurate revenue recognition, efficient billing processes, and maintaining strong customer relationships.

Responsibilities

  • Lead process creation and automation of Billing and Collection tools, including SAP, Subscription Management System, Salesforce, Cloud Marketplaces, and in-house dev tools.
  • Collaborate cross-functionally with teams such as GTM Operations, Product Management Engineering, and IT to identify areas for enhancing the customer experience and streamline Order-to-Cash processes.
  • Implement and maintain customer onboarding procedures, including customer records and structure, new customer data templates, review contracts for billing terms, credit policies, and fulfilling customer onboarding requests.
  • Develop and implement policies and procedures to scale with the business.
  • Develop and implement credit policies and procedures to manage credit risk effectively.
  • Review new subscriptions/customers for proper revenue recognition and billing configuration.
  • Monitor and update existing customers based on upgrades, downgrades, or amendments to contracts.
  • Responsible for all billing, accounts receivable, and collections reporting, including communication with customers, sales team members, executives, and other stakeholders.
  • Oversee complete Month-end close journal entries, reconciliations, cash forecasts, and fluctuation analysis in the Order-to-Cash cycle.
  • Validation of monthly revenue and deferred revenue from usage-based customers.
  • Develop and maintain key performance indicators (KPIs) related to billing operations, revenue collection, and customer billing.
  • Coordinate with the Tax team to ensure compliance with industry and regulatory standards.
  • Knowledge of sales-type taxes: US sales tax, VAT, withholding taxes.
  • Prepare related monthly/quarterly sales tax filings and quarterly nexus reviews.
  • Lead, mentor, and develop the billing and revenue operations team, fostering a collaborative and high-performance work environment.
  • Conduct regular performance reviews and provide feedback to team members.
  • Train team members on billing and revenue policies, procedures, and systems.

Requirements

  • Bachelor's Degree in Accounting, Finance, or related field.
  • Minimum 5+ years of experience working in billing in a high-growth SaaS or Software environment.
  • Experience with high volume, low dollar B2B business processes.
  • Excellent organizational abilities, attention to detail, strong written and oral communication skills.
  • Proven ability to work in a cross-functional, fast-paced environment and lead complex initiatives.
  • Proficiency in Salesforce, SAP (or similar ERP systems), Subscription Management System, Microsoft Office (Excel) and Google Suite (sheets and docs).

What We Offer

RavenPack offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and paid time off. We also offer a hybrid work arrangement, shuttle bus service from Malaga, Fuengirola, La Riviera, and Estepona, and opportunities for continuous learning and professional growth.

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