Senior Expert Technical After Sales Specialist

hace 1 mes


Barcelona, Barcelona, España Enercon A tiempo completo
Role Overview:

As a Senior Expert Technical After Sales at Enercon, you will play a crucial role in ensuring the smooth operation of our wind turbines. Your primary responsibility will be to coordinate technical priorities with regional teams and central departments, optimizing customer relationships through proactive communication.

Key Responsibilities:

• Cross-functional coordination of technical priorities with regional teams and central departments.
• Optimization of customer relationships through proactive and clear communication for key topics.
• Preparation of status, procedures, and solutions for customers and to support After Sales/Sales employees.
• Voice of the customer in focus areas and the associated evaluation and optimization of solution approaches and options for action.
• Acting as an interface between regions and central functions to prepare and support external communication and goodwill solutions in the event of technical incidents during operation with customers, experts, and authorities.
• Supporting regions with technical problems and processing technical statements such as root cause analysis, 8D reports.
• Analysis of customer feedback on WTG performance and technical service as well as prioritization and project management for optimization such as process improvements or the development of upgrades.
• Identification of products and services for asset optimization for wind turbines and wind farms based on technical solutions and lessons learned.

Requirements:

• Experienced technician, master craftsman, or graduate in a technical field of study or industrial engineer in related fields, such as energy technology or mechanical and plant engineering with a strong sense for pragmatic solutions.
• Customer-oriented communication skills (listening, proactive & reliable information, clear communication of complicated issues).
• Assertiveness in a complex environment with different stakeholders.
• Excellent written and spoken English skills.
• Presentation skills.

What We Offer:

• Friendly and challenging working environment.
• Opportunity for professional growth in an international environment.
• Flexible and hybrid working systems to support your life balance.
• Competitive remuneration package

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