Assistant After Sales Specialist
hace 2 semanas
Job Title: Assistant After Sales Specialist
Your Key Responsibilities:
- Resolve customer complaints and queries related to product quality and after-sales issues in a B2B setting.
- Efficiently address and resolve issues by following established company processes.
- Improve service quality and processes where possible.
- Process warranty exchanges when applicable.
- Manage administrative tasks related to the role.
- Oversee repair follow-ups in the centralized workshop.
- Respond to phone calls from stores.
Your Ideal Profile:
- Minimum 2 years of experience in a post-sales or commercial department.
- Strong commercial acumen.
- Excellent organizational and teamwork skills.
- Proficiency in Microsoft Office and knowledge of ticketing tools a plus.
- Fluency in Spanish, English essential, with Portuguese fluency a plus.
- Residency in the Barcelona area.
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