Assistant After Sales Specialist

hace 2 semanas


Barcelona, Barcelona, España CYBEX GMBH A tiempo completo

Job Title: Assistant After Sales Specialist

Your Key Responsibilities:

  • Resolve customer complaints and queries related to product quality and after-sales issues in a B2B setting.
  • Efficiently address and resolve issues by following established company processes.
  • Improve service quality and processes where possible.
  • Process warranty exchanges when applicable.
  • Manage administrative tasks related to the role.
  • Oversee repair follow-ups in the centralized workshop.
  • Respond to phone calls from stores.

Your Ideal Profile:

  • Minimum 2 years of experience in a post-sales or commercial department.
  • Strong commercial acumen.
  • Excellent organizational and teamwork skills.
  • Proficiency in Microsoft Office and knowledge of ticketing tools a plus.
  • Fluency in Spanish, English essential, with Portuguese fluency a plus.
  • Residency in the Barcelona area.


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