Assistant After Sales Specialist

hace 3 semanas


Barcelona, Barcelona, España CYBEX GMBH A tiempo completo

Job Title: Assistant After Sales Spain

Your Key Responsibilities:

  • Resolve customer complaints and queries related to product quality and after-sales issues in a B2B setting.
  • Efficiently address and resolve these issues by following established company procedures.
  • Identify opportunities to enhance service quality and processes.
  • Process warranty exchanges when applicable.
  • Manage administrative tasks related to the role.
  • Monitor and follow up on repairs in the centralized workshop.
  • Handle phone calls from stores.

Your Ideal Profile:

  • Minimum 2 years of experience in a post-sales or commercial department.
  • Strong commercial acumen.
  • Excellent organizational skills, ability to work in a team, and maintain high levels of rigor.
  • Proficiency in Microsoft Office and knowledge of ticketing tools (a plus).
  • Fluency in Spanish, English essential, and Portuguese a plus.
  • Residency in the Barcelona area.


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