Assistant After Sales Specialist
hace 3 semanas
Job Title: Assistant After Sales Spain
Your Key Responsibilities:
- Resolve customer complaints and queries related to product quality and after-sales issues in a B2B setting.
- Efficiently address and resolve these issues by following established company procedures.
- Identify opportunities to enhance service quality and processes.
- Process warranty exchanges when applicable.
- Manage administrative tasks related to the role.
- Monitor and follow up on repairs in the centralized workshop.
- Handle phone calls from stores.
Your Ideal Profile:
- Minimum 2 years of experience in a post-sales or commercial department.
- Strong commercial acumen.
- Excellent organizational skills, ability to work in a team, and maintain high levels of rigor.
- Proficiency in Microsoft Office and knowledge of ticketing tools (a plus).
- Fluency in Spanish, English essential, and Portuguese a plus.
- Residency in the Barcelona area.
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