Luxury Guest Experience Ambassador

hace 4 semanas


Granollers, Barcelona, España Belmonte Group A tiempo completo
Job Title: Luxury Guest Experience

The Belmonte Group is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional guest experiences, promoting our services, and building strong relationships with our VIP guests.

Key Responsibilities:
  • Act as an ambassador for the Belmonte Group, delivering exceptional guest experiences and promoting our services.
  • Assure the shopping protocols established by the company are followed.
  • Deliver consistent service to guests in the space, ensuring their needs are met and exceeded.
  • Create and maintain excellent business relationships with VIP guests, exceeding their expectations at all times.
  • Ensure all guest comments and complaints are properly recorded, reacted to, and resolved.
  • Build strong partnerships with brands to provide a luxury retail experience for our VIP guests.
Requirements:
  • Proven track record in Concierge or Guest Relations positions, ideally in hospitality.
  • Strong organizational skills, critical thinking skills, and solution-oriented approach.
  • Decisive and collaborative, with excellent verbal, written, and interpersonal communication skills.
  • Fluent in English, with Spanish, Catalan, and other languages desirable (Chinese, Russian, or Arabic).


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