Assistant - Manager Luxury Guest Experience

hace 5 meses

Granollers, España Belmonte Group A tiempo completo

Description

As our VIP Hospitality Manager, you will be responsible for monitoring and implementing all events in the Private Space for high net worth guests,
- You will also ensure that all guests receive a 5-star luxury hospitality service during their visit.
- Help leading the VIP team
- Act as an ambassador to deliver the Private Client / High Net Worth guest experience
- Support develop and implement the strategy for the VIP department aligned with the company's overall Hospitality and Guest Services strategies, mission, vision & values together with the Marketing and Retail departments
- Manage the Hospitality team assuring emotional interaction with guests and providing qualified information of brands and territory services and activities
- Help implement the best guest services practices for the company and ensure that programmes, systems,

procedures and initiatives are shared among the different stakeholders
- Ensure the VIP department is operating efficiently keeping the delivery of high quality guest experience at all time and maintained in excellent conditions
- Ensure that there is suitable and sufficient support for the different guest profiles at all times
- Promote a range of innovative and efficient ‘concierge style’ services including hands-free shopping service, valet parking, airmiles redemption, transport services such as Shopping Express® daily coach service
- Create and maintain excellent business relationships with the VIP’s and HNWI’s at all times and do everything possible to exceed their expectations
- Drive and implement the right measures to avoid the service delivery failures and ensure that there is continuous improvement
- Build strong relationships with both current and potential Brand partners to ensure that our Private Client / HNW guest receives a luxury retail experience
- Deliver consistent service with the highest quality to guests
- Provide information of all brands and the unique offer/promotions for our guests
- Ensure that all guest comments and complaints are properly recorded, reacted on and resolved
- Assist and guide all departments to resolve comments and complaints from the guests
- Work closely with the training and Brand Services team to develop the Hospitality & Guest Services Standards and the training content to ensure that our staff can meet the Company’s standards
- Maintain close communication with mainly Marketing, Retail and Hospitality team
- Continuously build and maintain relationships with key stakeholders across the business to pull in additional guests and deliver an agreed number of events on a yearly basis
- Assist in the launch and implementation of the Privilege Card for the Compàny
- Provide recommendations and insights on new services and system to enhance the quality of services
- Maintain an up-to-date CRM database for the Company
- Compile and consolidate regular reports for the Hospitality Department
- Provide regular updates on the competitions knowledge, e.g. activities, promotions, services and guest journey touch points, etc.
- Provide regular updates on the events and activities in the department
- Attend Meetings as requested, e.g. Brand meetings, Marketing & Morning Huddle (daily) and/ or Hospitality team Meetings among others
- Support the Hospitality team members when required

**Requirements**:
About You

We are looking for an individual who can display the following experience and skills:

- Experience as a guest relation/concierge/ private client events coordinator in a luxury environment, including hotel, retail or event sectors
- Strong experience with high net worth and international guests with a good understanding of 5* guest services requirements
- Experience in leading a team
- Computer literate with high proficiency on Microsoft Office
- Knowledge in data base systems is highly preferrable
- Inherent understanding of guests needs, cultures, behaviors and a passion for delivering excellent standards in service and hospitality
- Strong interpersonal and communication skills
- Able to work well with all levels across the business
- Excellent organizational skills, with the ability to prioritize varying demands whilst working under pressure
- Proactive, dynamic and open-minded
- Attention to detail, responsible and able to work without close supervision
- Flexibility to work on a shift pattern basis, including weekends and bank holidays
- Fluent in English and Spanish, any other European language would be beneficial

  • Luxury Guest Experience Ambassador

    hace 4 semanas

    Granollers, Barcelona, España Belmonte Group A tiempo completo

    Job Title: Luxury Guest ExperienceThe Belmonte Group is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional guest experiences, promoting our services, and building strong relationships with our VIP guests.Key Responsibilities:Act as an ambassador for the Belmonte Group,...

  • Luxury Guest Experience Ambassador

    hace 4 semanas

    Granollers, Barcelona, España Belmonte Group A tiempo completo

    Job Title: Luxury Guest ExperienceThe Belmonte Group is seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional guest experiences, promoting our services, and building strong relationships with our VIP guests.Key Responsibilities:Act as an ambassador for the Belmonte Group,...

  • Luxury Guest Experience

    hace 6 meses

    Granollers, España Belmonte Group A tiempo completo

    The Concierge is responsible to engage and connect with our guests and promote all the spaces services assuring an unforgettable experience for our guests.He/she is part of the hospitality team within spaces. He/she is responsible to look after guests that are in the enterprise, make brands and restaurant recommendations and all the spaces services. He/she...

  • Luxury Guest Experience Ambassador

    hace 3 semanas

    Granollers, Barcelona, España Belmonte Group A tiempo completo

    The Concierge is a key member of the hospitality team at Belmonte Group, responsible for delivering exceptional guest experiences. Key responsibilities include:Acting as an ambassador for the company, ensuring a seamless and personalized experience for guests.Providing expert knowledge of the company's services and offerings, promoting them to guests and...

  • Assistant of General Manager

    hace 4 meses

    Granollers, España COTY A tiempo completo

    **Descripción del puesto**: **ASSISTANT OF GENERAL MANAGER** **LUXURY, GRANOLLERS** **ROLE AND DEPARTMENT** **THE ROLE** Your main tasks will be: - Management of daily agenda. Maintain calendars, coordinate meeting schedules. - Plan meetings for the GM & GLT - Plan Factory main calendar: main meetings, events of all departments, main visits for the...

  • Guest Experience Hotel 5

    hace 5 meses

    Granollers, España ONTREO PLUS S.L. A tiempo completo

    **Descripción de la oferta**:Empresa hotelera busca una persona para cubrir la posición de Guest Experience, con formación y experiência en el puesto. Persona organizada, con vocación de atención al cliente, dinámica, con buena comunicación, manejo de equipos de trabajo y con dominio idiomas **Especificaciones del Trabajo**: Recibir a los clientes...

  • Assistant of General Manager

    hace 5 meses

    Granollers, España coty A tiempo completo

    LUXURY, GRANOLLERS ROLE AND DEPARTMENT THE ROLE **Your main tasks will be**: Management of daily agenda. Maintain calendars, coordinate meeting schedules. Plan meetings for the GM & GLT Plan Factory main calendar: main meetings, events of all departments, main visits for the plant and standard meetings Organize standard GLT meetings GLT Offsite Meetings:...

  • Assistant Store Manager a 24h semanales

    hace 4 semanas

    Granollers, España Hunkemöller A tiempo completo

    ¿Te apasiona la moda, la lencería y el sector retail? ¿Eres un apasionado/a de las ventas? ¡Hunkemöller está actualmente buscando un/a Assistant Store Manager a 24h semanales para nuestra tienda en Granollers. Somos la compañía retail líder en Europa en lencería, con unas 900 tiendas en 21 países y en continua expansión. Nuestra pasión en...

  • Assistant Store Manager a 24h Semanales

    hace 1 mes

    Granollers, Barcelona provincia, España Hunkemöller A tiempo completo

    ¿Te apasiona la moda, la lencería y el sector retail? ¿Eres un apasionado/a de las ventas? ¡Hunkemöller está actualmente buscando un/a Assistant Store Manager a **24**h semanales** para nuestra tienda en **Granollers**. Somos la compañía retail líder en Europa en lencería, con unas 900 tiendas en 21 países y en continua expansión. Nuestra pasión...

  • Lead Material Planner for Luxury Brands

    hace 4 días

    Granollers, Barcelona, España Coty A tiempo completo

    About the Role:As a Lead Material Planner for Luxury Brands at Coty, you will play a critical role in supporting Marketing Material projects and deliveries with high-quality Service Levels.Key Responsibilities:Assist Marketing Material projects in collaboration with Marketing Materials Supply and Global Demand Planning teams: review and approve labels from...

  • Drp Market Senior Planner

    hace 4 meses

    Granollers, España COTY A tiempo completo

    **Descripción del puesto**: **Snr Luxury DRP Market planner, Planning Hub, Luxury Division** **COTY, Granollers, Spain** **_Granollers Planning HUB is recruiting a Snr DRP Planner. She/ he will be reporting to the Luxury DRP Leader_** **KEY RESPONSABILITIES**: - Maximize Luxury service by ensuring availability and stablishing a good collaboration with...

  • Purchaser or Purchase Assistant

    hace 5 meses

    Granollers, España AFFINIS Selección de Personal & Headhunting A tiempo completo

    **Descripción**: Important multinational manufacturer of processing machinery for the food sector based in Granollers, needs to integrate: **PURCHASER OR PURCHASE ASSISTANT** **TASKS**: - Actively participate when required, both utilizing our global buying power, but also when sourcing locally, to look at each purchase as an opportunity to improve the...

  • Import / Export Assistant

    hace 5 meses

    Granollers, España Vantage Specialty Chemicals A tiempo completo

    Vantage is a fast-growing, leading global supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of consumer and industrial markets. Through our chemistries, our customer focus and our vertically integrated farming, manufacturing, and formulation facilities around the world, we are Enabling Tomorrow’s...

  • Operations and Services Assistant

    hace 5 meses

    Granollers, España Belmonte Group A tiempo completo

    Description Assistant to provide support to the Operations & Services Management Team with the security, cleaning and maintenance of the Venue. **Maintain the standards and priorities set by the Operations Management Team and take responsibility for the day-to-day management in the absence of the Operations Managers by**: - Providing support to the...

  • Area Manager

    hace 6 meses

    Granollers, España AFFINIS Selección de Personal & Headhunting A tiempo completo

    **Descripción**: Nuestro cliente, empresa familiar con amplia experiência exportadora y bien posicionada en España y en los mercados internacionales, dedicada al diseño, fabricación y comercialización de productos, de alto valor añadido, dirigidos al mercado industrial sector automoción, precisa incorporar: **AREA MANAGER (Inglés y Francés)** En...

  • Logistic QA Manager

    hace 5 meses

    Granollers, España coty A tiempo completo

    Logistic EMEA QA manager is a strategic role to lead quality in Distribution centres. You will have the opportunity to collaborate with diverse stakeholders. This opportunity involves traveling in EMEA region till 30% of time. RESPONSIBILITIES As our Logistics QA Manager, you are responsible for leading the quality logistic teams of the region, to drive...

  • Sales Assistant a 18h Semanales

    hace 2 meses

    Granollers, Barcelona provincia, España Hunkemöller A tiempo completo

    ¿Te apasiona la moda, la lencería y el sector retail? ¿Eres un apasionado/a de las ventas? ¡Hunkemöller está actualmente buscando un/a Sales Assistant a **18**h semanales** para nuestra tienda en **Granollers**. Somos la compañía retail líder en Europa en lencería, con unas 900 tiendas en 21 países y en continua expansión. Nuestra pasión en...

  • Fragrances Maintenance Manager

    hace 4 semanas

    Granollers, Barcelona, España Coty A tiempo completo

    Fragrances Maintenance ManagerWe're seeking a skilled Maintenance Manager to lead our Fragrance Packaging team. As a key member of our Operations team, you'll be responsible for ensuring the smooth operation of our fragrance production processes.Key Responsibilities:Lead a team of 60 technicians in daily preventive and corrective maintenance...

  • Fragrances Maintenance Manager

    hace 6 meses

    Granollers, España coty A tiempo completo

    We’re looking for a Maintenance Manager to join our Operations team. This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team who are passionate about the work they do and know how to have some fun along the way. RESPONSIBILITIES As our Fragrances Maintenance Manager, you are responsible...

  • Internal Account Manager Pharmaceutical

    hace 5 meses

    Granollers, España Brenntag A tiempo completo

    **INTERNAL ACCOUNT MANAGER PHARMACEUTICAL**: Our team in **Granollers** currently has an opening for a **Internal Account Manager Pharmaceutical** > **YOUR ROLE & RESPONSIBILITIES**: Job Title: “Internal Account Manager - Pharmaceutical” Primary office: Granollers (Barcelona) Personal Profile Essential Criteria: Commercial or LifeScience...