Luxury Guest Experience
hace 4 semanas
The Concierge is responsible to engage and connect with our guests and promote all the spaces services assuring an unforgettable experience for our guests.
He/she is part of the hospitality team within spaces. He/she is responsible to look after guests that are in the enterprise, make brands and restaurant recommendations and all the spaces services. He/she ensures that the highest service levels are maintained and ensures that the guest experience is at the core of all interaction that lead towards the delivery experience.
The Concierge always promote and sell in-house services, Shops and activities first.
Minimum Concierge Service Offerings
- Membership registration, benefits and information
- Tourism Information Services / Concierge Services
- Hands Free Shopping
- Property’s special events, promotions and activities
- Information on all services and guest request items
- Promote all the brands & restaurants through roving concierge app
- Personal shopping services
- Virtual Shopping services
- Pet-related services
- Limousine service
- Restaurant reservations
- Outside & City recommendations
KEY RESPONSIBILITIES:
- Act as an ambassador within the business to deliver the guest experience.
- Assure the shopping protocols established as per the direction
- Delivers consistent service to guests in the space.
- Create and maintain excellent business relationships with the VIP’s at all times and go does everything possible to exceed their expectations.
- Ensure that all guest comments and complaints are properly recorded, reacted on and resolved.
- Build strong partnerships/ relationships with Brands (both current and future Brands) when needed or requested, to ensure that our VIP guest receives a luxury retail experience.
Requirements:
- Proven track record in Concierge or Guest Relations positions, ideally hospitality.
- Likes to provide service and gets motivated by providing excellence in service.
- Strong organisational skills, critical thinking skills and solution orientated.
- Decisive and collaborative in equal measure.
- Excellent verbal, written and interpersonal communication skills
- Fluent in English, Spanish, Catalan and other languages would be desirable (Chinese, Russian or Arabic)
-
Assistant - Manager Luxury Guest Experience
hace 3 días
Granollers, España Belmonte Group A tiempo completoDescription As our VIP Hospitality Manager, you will be responsible for monitoring and implementing all events in the Private Space for high net worth guests, - You will also ensure that all guests receive a 5-star luxury hospitality service during their visit. - Help leading the VIP team - Act as an ambassador to deliver the Private Client / High Net Worth...
-
Granollers, España Belmonte Group A tiempo completoAs our VIP Hospitality Manager, you will be responsible for monitoring and implementing all events in the Private Space for high net worth guests,. You will also ensure that all guests receive a 5-star luxury hospitality service during their visit. oHelp leading the VIP teamoAct as an ambassador to deliver the Private Client / High Net Worth guest...
-
Guest Experience Hotel 5
hace 2 meses
Granollers, España ONTREO PLUS S.L. A tiempo completo**Descripción de la oferta**:Empresa hotelera busca una persona para cubrir la posición de Guest Experience, con formación y experiência en el puesto. Persona organizada, con vocación de atención al cliente, dinámica, con buena comunicación, manejo de equipos de trabajo y con dominio idiomas **Especificaciones del Trabajo**: Recibir a los clientes...
-
Guest Experience Hotel 5
hace 7 horas
Granollers, España ONTREO PLUS S.L. A tiempo completo**Descripción de la oferta**:Empresa hotelera busca una persona para cubrir la posición de Guest Experience, con formación y experiência en el puesto. Persona organizada, con vocación de atención al cliente, dinámica, con buena comunicación, manejo de equipos de trabajo y con dominio idiomas **Especificaciones del Trabajo**: Recibir a los clientes...
-
Luxury Drp Senior Planner
hace 2 días
Granollers, España coty A tiempo completoSenior Luxury DRP Demand Planner J oin COTY and the the Planning HUB at Granollers! Our DRP Demand Planning team is looking for a Senior Planner. MISSION AND RESPONSABILITIES It is expected for this planner to handle at least one full factory including the daily DDS cycles, risk management (GRUT), arbitrage and allocation with LCM when in shortage and...
-
Luxury Drp Senior Planner
hace 2 días
Granollers, España COTY A tiempo completo**Descripción del puesto**: **Senior Luxury DRP Demand Planner** **_Join COTY and the the Planning HUB at Granollers! Our DRP Demand Planning team is looking for a _** **_Senior Planner_** **_._** **MISSION AND RESPONSABILITIES** - It is expected for this planner to handle at least one full factory including the daily DDS cycles, risk management (GRUT),...
-
Junior Distribution Supply Planner
hace 2 meses
Granollers, España COTY A tiempo completo**Descripción del puesto**: **Junior Distribution Supply Planner** **Planning Hub, Luxury Division, Granollers** **THE ROLE** - Maximize Luxury service by ensuring availability and stablishing a good collaboration with Luxury Global markets. - Lead Risk mitigation process with markets. - Support the DRP process implementation and enhancement - Interface...
-
Mechanic
hace 1 semana
Granollers, España COTY A tiempo completo**Descripción del puesto**: **Mechanic** **LUXURY, GRANOLLERS** **ROLE AND DEPARTMENT** We're looking for a **Mechanic** to join our Operations team. **THE ROLE** - Carry out all kinds of tasks related to preventive and corrective maintenance of lines. - Format changes and improvements proposed by the management of the machinery park of the production...
-
Comercial Eventos, Banquetes y Grupos Hotel 5
hace 7 días
Granollers, España ONTREO PLUS S.L. A tiempo completo**Descripción de puesto** **Vacante**: Comercial MICE **Ubicación**:Vallés Oriental **Descripción de la oferta**:Empresa hotelera de 5* busca una persona con vocación de atención al cliente, habilidades organizativas, dinámica, tenga buena comunicación, y tenga experiência en las funciones a realizar. **Especificaciones del Trabajo**: -...
-
Technical Packaging Technician
hace 2 meses
Granollers, España coty A tiempo completoEXO TECHNICAL PACKAGING TECHNICIAN LUXURY, BARCELONA ROLE AND DEPARTMENT The role of the Technical Packaging Technician is to develop and execute primary/secondary/tertiary packaging components (depending on project needs) and create, maintain and administer associated packaging specifications to enable production at Third Party Manufacturers to Coty’s...
-
Product Quality Technician
hace 1 semana
Granollers, España coty A tiempo completoCOTY Luxury, Granollers ROLE AND DEPARTMENT We’re looking for a Product Quality Technician to join our Quality Assurance team, taking care of maintain quality standards for finish good and quality level for external vendors, reporting directly to the Quality Control Manager. THE ROLE **In this role you will be responsible for**: Maintain systems and...
-
Assistant of General Manager
hace 7 días
Granollers, España coty A tiempo completoLUXURY, GRANOLLERS ROLE AND DEPARTMENT THE ROLE **Your main tasks will be**: Management of daily agenda. Maintain calendars, coordinate meeting schedules. Plan meetings for the GM & GLT Plan Factory main calendar: main meetings, events of all departments, main visits for the plant and standard meetings Organize standard GLT meetings GLT Offsite Meetings:...
-
Technical Packaging Technician
hace 2 meses
Granollers, España COTY A tiempo completo**Descripción del puesto**: **EXO TECHNICAL PACKAGING TECHNICIAN** **LUXURY, BARCELONA** **ROLE AND DEPARTMENT** The role of the Technical Packaging Technician is to develop and execute primary/secondary/tertiary packaging components (depending on project needs) and create, maintain and administer associated packaging specifications to enable production...
-
Product Quality Technician
hace 7 días
Granollers, España COTY A tiempo completo**Descripción del puesto**: **Product Quality Technician** **COTY Luxury, Granollers** **ROLE AND DEPARTMENT** We're looking for a Product Quality Technician to join our Quality Assurance team, taking care of maintain quality standards for finish good and quality level for external vendors, reporting directly to the Quality Control Manager. **THE...
-
Senior Planner Non-Saleable
hace 2 semanas
Granollers, España Coty A tiempo completoSenior Planner Non-Saleable We are looking for a candidate with strong operational drives, excellent oral & written communication in English & a basic knowledge on FMCG/Luxury Industries and Supply Chain Management. Being result & problem-solving oriented as well as autonomous are strong assets for this position. Proficiency in Excel is mandatory, Visual...
-
Senior Planner Non-Saleable
hace 1 semana
Granollers, España Coty A tiempo completoSenior Planner Non-Saleable We are looking for a candidate with strong operational drives, excellent oral & written communication in English & a basic knowledge on FMCG/Luxury Industries and Supply Chain Management. Being result & problem-solving oriented as well as autonomous are strong assets for this position. Proficiency in Excel is mandatory, Visual...
-
Senior Planner Non-Saleable
hace 6 días
Granollers, España Coty A tiempo completoWe are looking for a candidate with strong operational drives, excellent oral & written communication in English & a basic knowledge on FMCG/Luxury Industries and Supply Chain Management. Being result & problem-solving oriented as well as autonomous are strong assets for this position. Proficiency in Excel is mandatory, Visual Basic (VBA) proficiency is...
-
Senior Planner Non-Saleable
hace 6 días
Granollers, Barcelona, España Coty A tiempo completoWe are looking for a candidate with strong operational drives, excellent oral & written communication in English & a basic knowledge on FMCG/Luxury Industries and Supply Chain Management. Being result & problem-solving oriented as well as autonomous are strong assets for this position. Proficiency in Excel is mandatory, Visual Basic (VBA) proficiency is...
-
Global Demand Planner
hace 7 horas
Granollers, España coty A tiempo completoRESPONSIBILITIES As our Global Demand Planner, you are responsible for the reasonability and the accuracy of the forecast for the Brands under your responsibility/ scope and you will lead the monthly brand review. You will also participate and coordinate the non-saleable S&OP drumbeat with global and local teams. **Your main focus**: 1) Global Demand...
-
Logistic Internal Flow Engineer
hace 3 días
Granollers, España coty A tiempo completoLUXURY, GRANOLLERS ROLE AND DEPARTMENT We’re looking for a Logistic Internal Flow Engineer to join our Logistics team. THE ROLE **Your main tasks will be**: Analyze and solve problems using Root Cause Problem Solving methodology, finding, and defining work procedures for all the logistics flows: inbound, outbound, internal flows (manual and automatic...