Front Office Operations Director
hace 4 días
The Front Office Operations Director plays a pivotal role in ensuring seamless guest experiences and efficient front office operations.
This key position oversees the management of front office staff, driving alignment with hotel policies and procedures. The ideal candidate will possess strong communication and interpersonal skills to foster positive relationships with colleagues and customers.
Main Responsibilities:
- Develop and implement effective procedures to optimize departmental performance
- Conduct regular team meetings to promote goal alignment and ensure task completion
- Optimize room allocation through accurate monitoring of reservations systems
- Ensure smooth guest arrivals by reviewing daily situations and adjusting accordingly
- Handle lost or found items efficiently, collaborating with Housekeeping or Security as needed
- Verify credit card postings and interface transfers to prevent discrepancies
- Authorize and sign paid-outs, vouchers, and rebates issued by reception
- Perform night audit duties in accordance with established policies
- Prepare taxi lists and recapitulation sheets for planning committees
- Maintain guest confidentiality and security
Requirements:
- Degree in Business, Hospitality, or related field (High School Diploma or equivalent required)
- Experience in public contact roles, preferably in upscale or lifestyle brand hotels
- Proficient in computer and/or point-of-sale systems
- Friendly demeanor, ability to multitask, and attention to detail
- Strong verbal and written communication skills in English
- Excellent working relationships with employees and departments
- Ability to work independently and collaborate with others
Estimated Salary: $66,560 per year.
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