Product Innovation Lead for Service Economy
hace 1 día
**About Certinia Inc.**
Certinia Inc. delivers a Services-as-a-Business platform that empowers connected services operations, from estimation and delivery to customer success management and financial planning.
The company's Professional Services Automation (PSA), Customer Success, and ERP solutions provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.
**Job Description**
We are seeking a Product Manager to join our expanding organisation, which provides business software solutions on the Salesforce platform.
In this role, you will be responsible for the delivery and execution of key capabilities within the Certinia application suite.
You will devise new features, communicate business requirements to engineering teams, prioritize releases, and analyze customer needs.
You will also be involved in roadmap planning & competitive analysis.
This position requires someone with great interpersonal skills to work with various departments and stakeholders.
**Key Responsibilities**
- Research and prioritize release requirements to deliver on an end-to-end business process.
- Coordinate with Engineering Managers, Product Managers, Technical Authors, and User Experience.
- Collaborate closely with product strategy to shape the product prioritization and roadmap.
- Break down Product Objectives & Key Results (OKRs) with your engineering team.
- Ensure features are ready to ship.
- Frequent interactions with customers to gain an understanding of their top business issues.
- Assist with customer escalations helping to problem-solve and devise workarounds.
- Present new functionality to colleagues, customers, and partners.
**Requirements**
We need someone with:
- Fluent written and verbal English language skills.
- Domain knowledge within one or more of the following: Financials/accounting, Indirect procurement, Supply chain management.
- Experience working in an Agile environment or similar.
- Ability to apply a systematic approach and make decisions with incomplete information.
- Clear understanding of the market and personas we serve with our solution.
- Communication/interpersonal, analytical, and problem-solving skills.
- Interest in Product Design / User Experience.
- Demonstrated experience influencing key decision-makers and achieving agreement across teams and regions.
- Strong attention to detail and global mindset.
**What Else Would Benefit This Role?**
- Previous Experience as a Product Manager or Product Owner or Business Analyst in software development, business applications, and/or SaaS applications/commercial software company.
- Knowledge of the Salesforce platform and Lightning Frameworks.
- Previous experience working on Professional Services, ERP solutions, and/or cloud platforms.
**Salary:** €80,000 - €110,000 per year, depending on experience.
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