Digital Transformation Leader for Salesforce Service Cloud
hace 6 días
Company Overview
">SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal is to bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.
">About Us
">We offer end-to-end employee journey solutions, from getting people paid to attracting, rewarding, and developing talent.
">Your Role
">The Product Owner of the Salesforce Service Cloud domain will be responsible for maximizing the value of our Enterprise Tools by effective backlog management and evolution within the SD Worx product landscape. As a member of an international team, you will work closely with internal stakeholders, the product team, and other teams to create user stories and prioritize these for the team.
">Key Responsibilities
">You will take end-to-end responsibility to further evolve the tools and follow up on projects from start to finish. The Salesforce Service Cloud team is responsible for service management in our enterprise value chain, ensuring customer requests are handled by someone in SD Worx for all countries where we are active.
">What Do We Offer?
">An attractive salary based on your experience and achievement, and the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home – everything is negotiable. Learning opportunities: through an individual development plan and professional training. Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there is always room to grow within SD Worx.
">Requirements
">Degree in IT/IT related fields or equal by experience. Min 5 years of experience as a Product Owner, ideally with experience in Salesforce and Service Management Processes. Excellent analytical, communication, and problem-solving skills. Able to acquire a good insight into the SD Worx business quickly. Can translate business needs into clear requirements and objectives.
">Additional Skills
">Experience in working in Agile squads. Strong stakeholder management skills. Ensures the team understands requirements correctly. Responsible for defining necessary competencies in the squad together with the scrum master, agile coach, and tribe lead.
">Compensation Package: An estimated salary range between $85,000 - $110,000 per year, depending on qualifications and experience.
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