Front of House Trainee
hace 2 días
Job Summary:
We are seeking a highly motivated and customer-focused Front of House Trainee to join our team at Six Senses Ibiza. As a Front of House Trainee, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our Front of House department.
Key Responsibilities:
- Guest Welcome: Greet guests upon arrival and provide a warm welcome experience.
- VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.
- Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.
- Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution.
- Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.
- Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.
- Department Coordination: Notify relevant departments about guest arrivals and preferences.
- Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities.
- VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.
- Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.
- Revenue Opportunities: Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.
- Administrative Efficiency: Prepare and submit operational reports on time, ensuring effective departmental administration.
- Training Participation: Attend meetings and training sessions as required and assist in organizing team involvement.
What We Offer:
As a Front of House Trainee at Six Senses Ibiza, you will have the opportunity to learn and grow with our team, develop your skills and knowledge, and contribute to delivering exceptional guest experiences. You will be part of a dynamic and supportive team environment, with opportunities for professional development and career advancement.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong attention to detail. You will also need to be flexible and able to work a variety of shifts, including mornings, evenings, and weekends.
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