Front of House Trainee

hace 6 días


Santa Eulalia del Río, Baleares, España Six Senses Ibiza A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented Front of House Trainee to join our team at Six Senses Ibiza. As a Front of House Trainee, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our Front of House department.

Key Responsibilities
  • Guest Welcome: Greet guests upon arrival and provide a warm welcome experience
  • VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program
  • Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays
  • Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution
  • Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience
  • Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement
  • Department Coordination: Notify relevant departments about guest arrivals and preferences
  • Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities
  • VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction
  • Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction
Requirements
  • Flexibility in schedule between mornings, evenings, and/or night shifts, including weekdays, weekends, festive days, and/or any other as per operational needs
  • Ability to perform additional tasks given by Front Desk Supervisor or above in the organization
What's in it for me?

You will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization. You will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful Island.


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