Director of Rooms Operations

hace 4 semanas


Santa Eulalia del Río, Baleares, España W Hotels A tiempo completo

Job Summary:

As the strategic business leader of the Rooms department, you will be responsible for planning, developing, and implementing strategies to deliver exceptional guest experiences. You will work closely with direct reports to develop and implement departmental strategies, ensuring the Rooms operations meet the brand's standards and exceed customer expectations.

Key Responsibilities:

  • Develop and implement property-wide strategies to deliver products and services that meet or exceed the needs and expectations of the brand's target customer and employees.
  • Ensure Rooms operations meet the brand's standards, targets customer needs, and maximizes financial performance.
  • Communicate a clear and consistent message regarding departmental goals to produce desired results.

Candidate Profile:

- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

About W Hotels:

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
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