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Reservations Agent Trainee
hace 1 mes
Job Summary:
We are seeking a highly motivated and organized Reservation Agent Trainee to join our team at Six Senses Ibiza. As a Reservation Agent Trainee, you will be responsible for handling daily reservations, processing new reservations, and ensuring accurate and efficient completion of all reservations.
Key Responsibilities:
- Run daily reports for the Reservation department and operational departments, Sales & Marketing.
- Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation-related duties as assigned.
- Assist in all allocation of rooms.
- Check and handle special requests and hard blocking rooms as needed.
- Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
- Track future room availabilities based on reservations.
- Monitor and update the internet reservation system in coordination with respected hosts.
- Assist in determining room rates based on the selling tactics of the resort.
- Assist in the management of the guest history and profile system.
- Ensure all reservations daily are completed with all necessary guest information, profile information, and rate/market/source codes with accuracy and efficiency.
- Uphold Six Senses guidelines and standards of service and operation.
- My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
What's in it for you:
- You will learn and grow with our Six Senses leaders, in a non-hierarchical organization.
- You will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful properties.
- Locker available.
- Uniform & Laundry.
- You will be delighted with the different flavors in our sustainable canteen, where you will have access to breakfast, lunch, and dinner.
- The hotel Six Senses Ibiza will provide shared accommodation, where you will share the space with fun and quirky people.
- You will enjoy two days off for each week of training.
- Internship Allowance.
Requirements:
- Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook.
- You are familiar with various hotel systems including PMS, GDS, and CRS platforms.
