Customer Service Representative

hace 1 semana


Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completo
About Us

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams, and innovations around the globe.

Our Mission

We fuel commerce through exceptional delivery, making it possible for businesses to meet the ever-rising expectations of their customers.

The Role

This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by effortlessly providing solutions; that is, providing a simple and resolute customer service experience.

Your Responsibilities
  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints, and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats, and emails - Identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs.
What We're Looking For
  • You are a native Italian speaker or proficient level C2.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • You are familiar with online customer service platforms, including online chat and ticketing systems.
  • You are not afraid of challenges, complaints, and work well under pressure.
  • Have strong communication and interpersonal skills.
  • You are team-oriented, enthusiastic, self-motivated, and quick learner.
Benefits
  • Clear and transparent compensation plan: The salary range for this role is $18,000-$19,000 depending on experience.
  • 99% discount on your personal shipment orders via Packlink.Pro.
  • Up to $150/year to match your NGO donations.
  • Volunteer day: You can take 1 day off per year to participate in volunteering activities.
Requirements
  • English and Spanish will be a plus.


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