Customer Service Ambassador for Swedish Speaking Talent
hace 1 mes
We're looking for a skilled Customer Service Ambassador who can represent Cross Border Talents in a dynamic environment and support our clients with their Swedish language needs.
Key Responsibilities:
- Deliver exceptional customer service to clients via phone, email, and chat
- Provide accurate and timely support for customer inquiries
- Maintain accurate records of interactions in our call management system
- Stay up-to-date on our products and services to provide informed support
- Work collaboratively with the team on special projects and provide coverage as needed
Requirements:
- C2/ fluent in Swedish, both verbal and written, with a good level of English (minimum B2)
- At least 1 year of customer service experience, preferably in technical support
- Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products
- Strong customer focus with excellent listening skills and ability to address customer needs
- Ability to take ownership of customer calls and progress them to resolution or escalate when needed
We Offer:
- Competitive salary based on experience and performance
- Monday to Friday work hours, 09:00 AM - 06:00 PM
- Dynamic and creative team environment
- Paid annual leave and career development opportunities
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