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Customer Support Specialist
hace 2 meses
We are seeking a highly skilled and motivated Customer Support Unit Agent to join our team at British Airways. As a key member of our Customer Support team, you will play a vital role in ensuring the highest level of customer satisfaction and expectation within our cargo network.
Key Responsibilities- Provide exceptional customer service and support to our customers and worldwide stations.
- Handle customer queries and provide resolutions to cargo-related issues.
- Monitor and manage special cargo, VCA, and critical products.
- Manage telephone and email hotlines for handling requests, queries, or incident calls.
- Proactively inform clients about offloads and arrange authorizations for handling weapon permits.
- Perform daily business activities in accordance with processes and procedures.
- Passion for customer service and ability to upsell.
- Strong negotiation skills and understanding of high-level service delivery.
- Disciplined time management and excellent verbal and written skills.
- Flexible and able to adapt to change in priorities.
- Good relationship builder and strong communication skills.
- Able to work accurately and in great detail.
- Strong customer advocacy and commercial and operational skills.
- Knowledge of IAG Cargo products portfolio.
- Able to work as part of a team and possess patience and positivity.
- Education to A Level standard or equivalent.
- English and Spanish essential.
At British Airways, we are committed to building a great place for our colleagues to work. Our people are determined, curious, collaborative, and take huge pride in everything they do. We believe in connecting people and countries and making a difference to the future of aviation.
We offer attractive and competitive rewards aligned to the local market and role. Our colleagues benefit from brilliant staff travel benefits, including unlimited basic and premium standby tickets on British Airways and group airlines. We value inclusion and diversity and offer opportunities for development and progression.
