Crypto Industry Client Growth Specialist

hace 3 días


Madrid, Madrid, España Coinspaid A tiempo completo

At CoinsPaid, we are passionate about crypto, fintech, and building a team that will get the world ready for everyday crypto use. Our company has shown tremendous growth in terms of transactions and volumes since 2019 and was marked by Forbes as the Best Crypto Payment Gateway for High-Volume Transactions in 2023.

About Us

We are a remote-first company with employees working from 30+ countries around the world. Headquartered in Estonia, we have 3 international hubs and offer ready-to-use crypto payment solutions tailored to businesses' every need.

Job Description

We are looking for an experienced client growth specialist to join our high-performing team. The ideal candidate has extensive Fintech, Crypto, or iGaming B2B client success management experience and approaches client relations with growth ambitions, superior service, and an always-available mindset.

Responsibilities:
  • Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and maintaining an always-available mindset.
  • Maintain, optimize, and negotiate contractual agreements and terms.
  • Forecast, monitor, achieve, and report on client-based targets.
  • Create and nurture strong relationships internally with other teams and stakeholders.
  • Organize client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships.
  • Promote and share the product's benefits and value.
  • Keep records updated in CRM, email, Confluence, and other internal software.
  • Occasional travel to industry expos, conferences, and attending relevant networking events.
Requirements:
  • Has 3+ years of Fintech, Crypto, iGaming, or other online business account management experience within a B2B setting.
  • Is service-first driven, self-motivated, and has the ability to work independently.
  • Believes listening, empathy, and serving clients with a smile while also driving commercial results is essential for success.
  • Thrives in a fast-paced start-up environment with a focus on speed and problem-solving.
  • Works and manages time in a highly structured and efficient manner.
  • Has excellent English written and verbal communication skills.
  • Has strong negotiation skills and always looks for mutually beneficial solutions.
  • Is passionate about crypto and the latest payment solutions available on the market.
  • Has high energy, a positive attitude, and believes teamwork is crucial to success.
  • Has outstanding problem-solving skills.
  • Has strong organization skills, reporting skills, and attention to detail.
  • Has experience with using Salesforce, Jira, Confluence, and Tableau.
  • Proficiency in English and Russian, written and verbal.
Salary

We estimate the salary for this position to be around $80,000-$100,000 per year, depending on location and experience.



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