Customer Support Specialist
hace 1 mes
We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. As a key member of our financial services team, you will be responsible for providing exceptional customer service to clients from one of Europe's top digital banks.
Key Responsibilities:
- Assist clients with banking-related inquiries, such as account openings, password resets, and transfers.
- Manage back-office tasks, including email and WhatsApp communication.
- Promote innovative banking products to clients.
- Ensure compliance with regulations on transparency, service information, and client protection.
- Identify and report issues within banking applications.
- Meet quality standards and achieve sales objectives.
Requirements:
- Dutch: C2 level.
- Preferred: Studies in Business Administration, Mathematics, or Law.
- Proficiency in MS Office (Excel, Word, PowerPoint, Access).
- Prior experience in banking is appreciated but not required.
Benefits:
- 38.5 hours/week, Monday to Sunday (with 2 days off per week and 2 weekends off per month).
- Permanent contract.
- Referral Program: Earn a bonus (up to 2,000 euro, depending on the market/project) by referring a friend.
- 32 calendar days of annual vacation.
- The opportunity to work with the world's largest service provider.
- Genuine possibilities for growth within the company.
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