Customer Support Representative

hace 2 semanas


Málaga, Málaga, España Nordicjobsworldwide A tiempo completo

Are you looking for a customer support role that offers a unique blend of challenge and reward? Do you thrive in fast-paced environments and enjoy working with diverse characters? If so, we have an exciting opportunity for you.

**About the Role**

We are seeking a highly skilled Customer Support Representative to join our team in Cyprus. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring a positive experience for our customers.

**Responsibilities**

• Communicate effectively with customers in their designated language

• Maintain high quality standards, with particular attention to detail and accuracy

• Provide outstanding client experience and resolve issues on first contact

• Respond to client inquiries via webchat, email, and phone in a timely and professional manner

• Escalate requests where necessary

• Investigate player concerns thoroughly

• Promote a "Safer Gaming" philosophy

• Stay up-to-date on rules, processes, and licensing needs

• Contribute to collective effort by achieving necessary results

**Requirements**

• Fluency in English and native-level Swedish

• Proven customer service experience (welcome but not mandatory)

• Strong communication/public relations skills, along with active listening skills

• Customer orientation and ability to adapt and respond to diverse characters

• Proficiency in working on computers and touch typing

• Ability to perform under pressure

• Accountability and conscientiousness

**What We Offer**

• Excellent work environment

• Attractive salary package: €25,000 - €35,000 per annum, depending on experience

• Monthly incentive bonus

• Monetary vouchers on birthdays and special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enroll in the company's medical insurance plan

• Possibilities to enroll in the company's pension plan

• Exciting company activities, including monthly lunches, corporate gatherings, intercompany football team, competitions, and more

• A chance to advance professionally within one of the world's largest iGaming organizations

**Relocation Perks**

• Flights, transportation, and free accommodation for 2 weeks

• Monthly rent allowance

• Medical insurance

• Assistance with practical matters, such as finding suitable housing

**Why Work with Us?**

We believe that people come first, and our family-oriented global culture drives us. We care about our employees and ensure they have access to the most relevant tools and benefits.

**Benefits of Living and Working in Cyprus**

Fantastic Cypriot weather - 350 days of sunshine a year

Advantageous tax rates - 0% income tax up to €19,000/year

EU member state - Direct flights from majority of EU cities

English is widely spoken

Plenty of fresh air with low pollution levels

Peaceful society with low crime rates

Stunning beaches, natural scenery, and incredible history

Large expat community



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