Senior Customer Success Manager

hace 3 semanas


Madrid, Madrid, España Spryker A tiempo completo
Customer Success at Spryker

At Spryker, our Customer Success team is dedicated to delivering exceptional experiences for our customers. As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their business goals and objectives.

Your Key Responsibilities:

  • Proactively manage a portfolio of high-touch customers to ensure their success and satisfaction.
  • Act as the voice of the customer, channeling feedback to internal stakeholders and colleagues to drive product innovation and improvement.
  • Develop trusted advisor relationships with key stakeholders and executive sponsors to drive business growth and customer satisfaction.
  • Collaborate closely with cross-functional teams to streamline communication and enhance service delivery, ensuring customer requirements are met successfully.
  • Identify new expansion opportunities and align with cross-functional colleagues to convert on up-sell, cross-sell services & training.

About Spryker

Spryker is a leading provider of cloud-based solutions for e-commerce and digital transformation. Our innovative products and services enable businesses to deliver exceptional customer experiences and drive growth in a rapidly changing market.

What We Offer

At Spryker, we offer a unique and supportive work environment that stands out in the industry. With a highly flexible working culture, we prioritize shared goals and collaboration over competition internally, creating a team culture where everyone supports each other, fostering a sense of unity and purpose.



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