Senior Customer Success Manager
hace 3 semanas
Spryker is seeking a seasoned Senior Customer Success Manager to join our dynamic team. As a key member of our Customer Success department, you will be responsible for driving customer satisfaction, retention, and growth.
Key Responsibilities:- Proactively manage a portfolio of high-touch customers to ensure their success and satisfaction.
- Develop and execute strategic plans to implement and adopt cloud solutions or PaaS applications.
- Collaborate closely with stakeholders, including product managers, developers, and executives, to align customer success initiatives with overall business objectives.
- Advocate for customers' needs and influence product roadmaps by providing insights into customer experiences and feedback to the product management team.
- Establish a continuous feedback loop with customers to gather insights on the usability and effectiveness of implemented solutions.
- Translate customer requirements into clear, actionable tasks for technical teams to ensure customer goals are understood.
- Act as an escalation channel for inquiries outside the scope of the Support License Agreement (SLA) in a timely and productive manner.
- Identify new expansion opportunities and align with cross-functional colleagues to convert on up-sell, cross-sell services & training.
- Onboard new team members and coach junior team members.
- Drive new ideas and processes.
- Profound and hands-on experience in key CSM activities such as sales handover, onboarding, implementation, business reviews, renewals, and evangelism.
- Proven ability to collaborate and build strong relationships with customers' business stakeholders, especially at the project and executive levels.
- Exceptional oral and written communication skills, experience in project management, exemplary attention to detail and follow-through, and a strong aptitude for expectation management.
- Minimum of 3-4 years experience in the commerce space or working within the ecommerce ecosystem (e.g. payments) with a track record of developing customers.
- At least 5+ years of previous experience as a Customer Success Manager or Account Manager.
- Fluency in German at professional / native level.
- Fluency in English at professional level as a minimum.
Spryker is a global leader for modern digital commerce, empowering companies to become pioneers in Enterprise Marketplaces, B2B Commerce, and IoT Commerce. With a composable commerce platform, we enable sophisticated digital innovation and help global enterprises differentiate.
As a member of our team, you will be part of a dynamic and collaborative environment that values innovation, diversity, and growth. We offer a range of benefits, including flexible working hours, unlimited vacation days, and a generous budget for self-learning and development.
Join us in shaping the future of digital commerce and making a meaningful impact on our customers' success.
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Semrush A tiempo completoSenior Customer Success ManagerJoin Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.Key Responsibilities:Act as a 'Player/Coach' to develop effective processes and workflows for...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Semrush A tiempo completoSenior Customer Success ManagerJoin Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.Key Responsibilities:Act as a 'Player/Coach' to develop effective processes and workflows for...
-
Senior Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Oyster A tiempo completoAbout OysterOyster is a pioneering global employment platform that empowers companies to hire, pay, and care for talent anywhere in the world. Our mission is to democratize opportunities and create a more inclusive and equitable work environment.The RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key...
-
Senior Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Oyster A tiempo completoAbout OysterOyster is a pioneering global employment platform that empowers companies to hire, pay, and care for talent anywhere in the world. Our mission is to democratize opportunities and create a more inclusive and equitable work environment.The RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key...
-
Senior Customer Success Manager
hace 1 semana
Madrid, Madrid, España SAS A tiempo completoSAS is seeking a Senior Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.As a key member of the Customer Success team, this role will be responsible for:Developing strong customer advocates at all levels of the organization (IT to user to Exec) to enable the CSM to...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España SAS A tiempo completoAbout the RoleThe Customer Success team at SAS is seeking a Senior Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions.Key ResponsibilitiesDevelop strong customer advocates at all levels of the organization (IT to user to Exec) to enable the CSM to become a trusted...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España SAS A tiempo completoAbout the RoleThe Customer Success team at SAS is seeking a Senior Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions. This role will identify new opportunities and engage with other SAS resources to bring the necessary domain and SAS experience to assist with...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Spryker A tiempo completoCustomer Success at SprykerAt Spryker, our Customer Success team is dedicated to delivering exceptional experiences for our customers. As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their business goals and objectives.Your Key Responsibilities:Proactively manage a portfolio of high-touch customers to...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the RoleSAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here.Job SummaryWe're seeking a Senior...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
-
Senior Manager of Customer Success
hace 4 semanas
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
-
Senior Customer Success Manager
hace 2 semanas
Madrid, Madrid, España Semrush A tiempo completoCustomer Success Role OverviewAt Semrush, we're looking for a seasoned Senior Customer Success Manager to join our Enterprise Solutions Unit. As a key member of our team, you'll be responsible for driving customer success and growth through effective onboarding, adoption, and account activation processes.Key Responsibilities:Act as a 'Player/Coach' to help...
-
SAS Senior Customer Success Manager
hace 1 semana
Madrid, Madrid, España SAS A tiempo completoAbout the RoleThe Customer Success team at SAS is seeking a Senior Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions, identify new opportunities, and engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS...
-
Customer Success Manager
hace 3 semanas
Madrid, Madrid, España SAP A tiempo completoUnlock Your Potential as a Customer Success ManagerAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and expert support. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction, retention, and growth.As a member of our dynamic Customer Success team, you'll have the...
-
Senior Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Semrush A tiempo completoCustomer Success RoleAt Semrush, we're looking for a Senior Customer Success Manager to join our Enterprise Solutions Unit. As a key member of our team, you'll be responsible for ensuring the success of our customers by developing effective processes and workflows for onboarding, customer adoption, and account activation.Key Responsibilities:Act as a...
-
Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Leaddesk A tiempo completoUnlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...
