Senior Customer Success Manager
hace 2 días
Join Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.
Key Responsibilities:- Act as a 'Player/Coach' to develop effective processes and workflows for onboarding, customer adoption, and account activation.
- Discover business & SEO goals of customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.
- Prepare and deliver Quarterly Business Reviews (QBRs) with customers based on identified goals.
- Train customers on relevant Semrush workflows to help them achieve their goals.
- Perform regular meetings with key stakeholders to ensure customer goals are being met.
- Identify commonalities in tasks, processes, and workflows to develop engaging content for customers.
- Act as an extension of the customer's business, offering insights and recommendations based on research and knowledge of SEO.
- Proactive relationship management with accounts to maintain overall customer health.
- Monitor and report on the health and risk of assigned accounts using sophisticated processes/tools.
- Collaborate closely with Sales and Product departments during customer acquisition and throughout their time with Semrush.
- Maintain a deep understanding of Semrush's suite of products and the wider SEO world.
- Provide dedicated technical and product support.
- Actively participate in team projects and Semrush experiments that might result in new processes.
We're looking for a professional who is passionate about customer success and has a deep understanding of digital marketing and SEO. If you're a goal-oriented individual who is excited about helping customers achieve success, we'd love to hear from you.
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Senior Customer Success Manager
hace 3 días
Madrid, Madrid, España Oyster A tiempo completoAbout OysterOyster is a pioneering global employment platform that empowers companies to hire, pay, and care for talent anywhere in the world. Our mission is to democratize opportunities and create a more inclusive and equitable work environment.The RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key...
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Senior Customer Success Manager
hace 3 días
Madrid, Madrid, España Oyster A tiempo completoAbout OysterOyster is a pioneering global employment platform that empowers companies to hire, pay, and care for talent anywhere in the world. Our mission is to democratize opportunities and create a more inclusive and equitable work environment.The RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key...
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Senior Customer Success Manager
hace 1 mes
Madrid Centro, Madrid, España Importante empresa A tiempo completoWelcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...
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Senior Customer Success Manager
hace 1 mes
Madrid Centro, Madrid, España Importante empresa A tiempo completoWelcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...
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Senior Manager of Customer Success
hace 3 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success Team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and...
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Senior Manager of Customer Success
hace 3 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success Team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and...
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Senior Manager of Customer Success
hace 3 días
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...
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Senior Manager of Customer Success
hace 3 días
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...
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Senior Manager of Customer Success
hace 3 días
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...
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Senior Manager of Customer Success
hace 2 días
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...
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Senior Manager of Customer Success
hace 3 días
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 3 días
Madrid, Madrid, España Workiva A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Account Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...
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Senior Account Customer Success Manager
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...
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Customer Success Manager
hace 3 días
Madrid, Madrid, España Leaddesk A tiempo completoUnlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...
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Customer Success Manager
hace 3 días
Madrid, Madrid, España Leaddesk A tiempo completoUnlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...
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Senior Manager of Customer Success
hace 3 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Senior Manager of Customer Success
hace 3 semanas
Madrid, Madrid, España Workiva Spain, S.L. A tiempo completoJob Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...
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Customer Success Manager
hace 1 mes
Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...
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Customer Success Manager
hace 1 mes
Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...