Senior Customer Success Manager

hace 3 días

Madrid, Madrid, España Oyster A tiempo completo
About Oyster

Oyster is a pioneering global employment platform that empowers companies to hire, pay, and care for talent anywhere in the world. Our mission is to democratize opportunities and create a more inclusive and equitable work environment.

The Role

We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for nurturing and retaining our most strategic customers, ensuring they maximize the value of our products and services.

You will work closely with our Account Managers to align day-to-day activities with a clear picture of high-value partnership between Oyster and our customers. You will also leverage cross-functional stakeholders to assure successful relationship development.

Key Responsibilities
  • Manage a portfolio of Oyster's most strategic accounts, acting as a trusted advisor to your customers.
  • Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments.
  • Educate customers about Oyster's product and services and run product training for different customer personas.
  • Effectively handle customer escalations, working cross-functionally to find prompt and satisfactory resolutions.
  • Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business.
What We Offer

As a Senior Customer Success Manager at Oyster, you will have the opportunity to work with a talented and diverse team, driving innovation and growth in the global employment space. You will be empowered to work remotely and have access to a range of benefits and resources to support your success.

We are committed to creating a culture of inclusivity, diversity, and employee engagement. If you are passionate about customer success and want to be part of a team that is changing the way companies hire and manage talent, we encourage you to apply.

  • Senior Customer Success Manager

    hace 2 días

    Madrid, Madrid, España Semrush A tiempo completo

    Senior Customer Success ManagerJoin Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.Key Responsibilities:Act as a 'Player/Coach' to develop effective processes and workflows for...

  • Senior Customer Success Manager

    hace 2 días

    Madrid, Madrid, España Semrush A tiempo completo

    Senior Customer Success ManagerJoin Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.Key Responsibilities:Act as a 'Player/Coach' to develop effective processes and workflows for...

  • Senior Customer Success Manager

    hace 1 mes

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Welcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...

  • Senior Customer Success Manager

    hace 1 mes

    Madrid Centro, Madrid, España Importante empresa A tiempo completo

    Welcome to Appinio, a leading market research platform dedicated to empowering businesses with fact-based insights. As a key player in the industry, we're committed to delivering exceptional experiences to our clients.Our Customer Success team plays a vital role in this mission, ensuring clients get the most out of our platform. We're seeking a talented...

  • Senior Manager of Customer Success

    hace 3 semanas

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success Team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and...

  • Senior Manager of Customer Success

    hace 3 semanas

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success Team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and...

  • Senior Manager of Customer Success

    hace 3 días

    Madrid, Madrid, España Workiva A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...

  • Senior Manager of Customer Success

    hace 3 días

    Madrid, Madrid, España Workiva A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Customer Success team in EMEA, ensuring our customers receive the best experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage the identification of opportunities from assigned clients,...

  • Senior Manager of Customer Success

    hace 3 días

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...

  • Senior Manager of Customer Success

    hace 2 días

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia & Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key Responsibilities:Manage...

  • Senior Manager of Customer Success

    hace 3 días

    Madrid, Madrid, España Workiva A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...

  • Senior Manager of Customer Success

    hace 3 días

    Madrid, Madrid, España Workiva A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...

  • Senior Account Customer Success Manager

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...

  • Senior Account Customer Success Manager

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...

  • Customer Success Manager

    hace 3 días

    Madrid, Madrid, España Leaddesk A tiempo completo

    Unlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...

  • Customer Success Manager

    hace 3 días

    Madrid, Madrid, España Leaddesk A tiempo completo

    Unlock Your Potential as a Customer Success Manager at LeadDeskAre you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're seeking a talented Customer Success Manager to join our dynamic team at LeadDesk.About the RoleAs a Customer...

  • Senior Manager of Customer Success

    hace 3 semanas

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...

  • Senior Manager of Customer Success

    hace 3 semanas

    Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

    Job Title: Senior Manager of Customer SuccessAs a Senior Manager of Customer Success, you will be responsible for leading the Iberia and Emerging Markets Customer Success Team in EMEA. Your primary goal will be to ensure our customers receive the best possible experience, understand best practices, and continue to grow with Workiva.Key...

  • Customer Success Manager

    hace 1 mes

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 1 mes

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...