Senior Customer Success Manager

hace 2 días

Madrid, Madrid, España Semrush A tiempo completo
Senior Customer Success Manager

Join Semrush, a global IT company, as a Senior Customer Success Manager in our Enterprise Solutions Unit. We're looking for a goal-oriented professional to help our customers achieve success with our digital marketing platform.

Key Responsibilities:
  • Act as a 'Player/Coach' to develop effective processes and workflows for onboarding, customer adoption, and account activation.
  • Discover business & SEO goals of customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.
  • Prepare and deliver Quarterly Business Reviews (QBRs) with customers based on identified goals.
  • Train customers on relevant Semrush workflows to help them achieve their goals.
  • Perform regular meetings with key stakeholders to ensure customer goals are being met.
  • Identify commonalities in tasks, processes, and workflows to develop engaging content for customers.
  • Act as an extension of the customer's business, offering insights and recommendations based on research and knowledge of SEO.
  • Proactive relationship management with accounts to maintain overall customer health.
  • Monitor and report on the health and risk of assigned accounts using sophisticated processes/tools.
  • Collaborate closely with Sales and Product departments during customer acquisition and throughout their time with Semrush.
  • Maintain a deep understanding of Semrush's suite of products and the wider SEO world.
  • Provide dedicated technical and product support.
  • Actively participate in team projects and Semrush experiments that might result in new processes.

We're looking for a professional who is passionate about customer success and has a deep understanding of digital marketing and SEO. If you're a goal-oriented individual who is excited about helping customers achieve success, we'd love to hear from you.

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