Guest Services Manager
hace 3 semanas
Aureo Hotel and Resorts is a renowned hospitality provider, seeking an exceptional individual to fill the role of Guest Services Manager. As part of our esteemed team, you will be responsible for providing unparalleled service to our guests, ensuring their satisfaction and loyalty.
About the Role:
- We are seeking a highly motivated and experienced professional to oversee the front office operations, ensuring seamless guest experiences.
- The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to remain calm under pressure.
Key Responsibilities:
- Schedule Management: Plan and assign workloads for front office associates to ensure efficient operation and meet the needs of our guests.
- Customer Service: Respond to customer inquiries, address concerns, and resolve issues in a timely and professional manner.
- Team Supervision: Supervise and guide front office associates, providing feedback and coaching to enhance their performance.
Salary Information: The estimated salary for this position is $45,000 - $60,000 per annum, depending on experience.
Requirements:
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
- Minimum 2 to 3 years work experience as Front Office Associate / Front Office Cashier in a hotel.
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