Senior Hospitality Operations Manager

hace 2 días


San Sebastián, Guipúzcoa, España Melia Hotels International A tiempo completo

About Meliá Hotels International

Meliá Hotels International is a leading hospitality company with a global presence, offering unique experiences for travelers. Our mission is to create memorable moments for our guests, while providing exceptional service and operational excellence.

Salary: $60,000 - $80,000 per year

This salary range is an estimate based on industry standards and takes into account factors such as location, experience, and qualifications.

About the Role

We are seeking a Senior Hospitality Operations Manager to lead our front office and reservations team at Meliá Orlando Celebration in Florida. As a key member of our operations team, you will be responsible for ensuring seamless and personalized guest experiences.

Key Responsibilities:

  • Manage and motivate the front office and reservations team, promoting a culture of excellence and customer satisfaction.
  • Oversee daily front office operations, including reception, reservations, and telephone services, ensuring efficient and effective processes.
  • Supervise guest arrivals and departures, resolving any issues or complaints promptly and professionally.
  • Ensure accurate implementation of pricing policies and internal audit procedures, maintaining high levels of integrity and compliance.
  • Prepare and analyze daily and monthly revenue reports, providing insights and recommendations for improvement.
  • Participate in recruitment and selection processes, identifying and developing talent within the team.
  • Schedule and allocate rooms for groups, VIPs, and regular guests, managing special requests and preferences.

Requirements and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years of front office or guest service experience, including management experience in a hotel or resort.
  • Advanced Spanish and English proficiency (spoken and written); other languages are a plus.
  • Technical skills in hotel management software and tools like MS Word, Excel, and Outlook.
  • Excellent oral and written communication skills, leadership ability, problem-solving skills, and attention to detail.
  • Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.

Benefits and Perks

We offer a comprehensive benefits package, including competitive salary, paid time off, health insurance, and professional development opportunities.

Why Work at Meliá?

We are a dynamic and inclusive company, committed to equal opportunities and diversity. We value our employees as VIPs, offering a supportive and empowering work environment that fosters growth and success.



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