System Services Expert Lcs

hace 5 meses

San Fernando de Henares, España Kardex A tiempo completo

The primary objective of the system services manager is to drive the global professionalism of the LCS system services in close cooperation with NB. With the goal of ensuring consistent, high-quality, and cost-effective service performance across different regions and markets to support the Customer Project Types1) CPT 2.C (customized products) and CPT 3.C (customized systems) achieving the overall goal of customer loyalty and delight. As a result, this will drive profitable growth for LCS.

The focus areas are the development, implementation, and maintenance of the internal global frameworks and best practice for SLA support agreements, 3rd party supplier management (back-to back agreements) and global key-account management.

Ihre Aufgaben

The primary objective of the system services manager is to drive the global professionalism of the LCS system services in close cooperation with NB. With the goal of ensuring consistent, high-quality, and cost-effective service performance across different regions and markets to support the Customer Project Types1) CPT 2.C (customized products) and CPT 3.C (customized systems) achieving the overall goal of customer loyalty and delight. As a result, this will drive profitable growth for LCS.

The focus areas are the development, implementation, and maintenance of the internal global frameworks and best practice for SLA support agreements, 3rd party supplier management (back-to back agreements) and global key-account management.

System Services

Furthermore the training needs of the operational Kardex organization, business partners (dealers) and subcontractors regarding technical and commercial training are identified, the requirements are derived and clarified with the LCS training and development manager in HR.

Global key account management

Being also the Global Key Account Manager, the person develops and maintains long-term relationships with key clients, understanding their needs and requirements, and proposing solutions that meet their objectives. The Global Key Account Manager is also responsible for ensuring that the correct products and services are delivered to the key account customers in a timely manner. Together with the regional/local service organization he/she takes care of resolving any issues or problems faced by such customers and dealing with complaints to maintain trust. Regarding legal clarifications he/she cooperates with our legal counsel. He/she cooperates closely with NB to make sure that key account customers are equally professionally covered in sales and service.

Cross-functional collaboration

The person networks and collaborates with other functions within cross-functional and cross-divisional initiatives regarding system services and key account management making sure that customers perceive Kardex as one homogenous solution provider.

The person will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues.

Ihr Profil

Training/Education:

- Higher Education (min. BSc) within Business B&A, graduate Business Information Systems (Business data processing specialist)

Professional Experience:

- 5+ years in manufacturing or IT company in leadership position

Other: - English CEFR C2, German a Plus,
- Program and project management experience in the ITC environment

  • Project Manager LCS Strategic Projects

    hace 1 mes

    San Fernando de Henares, Madrid, España Kardex A tiempo completo

    Project Manager LCS Strategic ProjectsAs a Project Manager for the Life Cycle Services (LCS) department, you will be responsible for the execution and global rollout of internal strategic projects. Your key responsibilities will include developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time, within...

  • Project Manager Lcs Strategic Projects

    hace 5 meses

    San Fernando de Henares, España Kardex A tiempo completo

    As Project Manager for the Life Cycle Services (LCS) department, you ensure the execution and global rollout of internal strategic projects.You will be the go-to person for everything involving a project's organization and timeline. You are developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time,...

  • Project Manager Lcs Strategic Projects

    hace 4 meses

    San Fernando de Henares, España Kardex A tiempo completo

    As Project Manager for the Life Cycle Services (LCS) department, you ensure the execution and global rollout of internal strategic projects. You will be the go-to person for everything involving a project's organization and timeline. You are developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time,...

  • Project manager LCS strategic projects

    hace 1 mes

    San Fernando de Henares, España Kardex A tiempo completo

    As Project Manager for the Life Cycle Services (LCS) department, you ensure the execution and global rollout of internal strategic projects. You will be the go-to person for everything involving a project’s organization and timeline. You are developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time,...

  • Project manager LCS strategic projects

    hace 6 meses

    San Fernando de Henares, España Kardex A tiempo completo

    As Project Manager for the Life Cycle Services (LCS) department, you ensure the execution and global rollout of internal strategic projects. You will be the go-to person for everything involving a project’s organization and timeline. You are developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time,...

  • Key Account Manager Kxas Lcs

    hace 6 días

    San Fernando de Henares, España Ch7 Kardex As Solutions Ag A tiempo completo

    Key Account Manager KXAS LCS Apply - Remote Type: Mobile WorkLocations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote)Time Type: Full TimePosted on: Posted 2 Days AgoJob Requisition ID: JR102869Key Responsibilities:Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational clients.Realization...

  • Key Account Manager Kxas Lcs

    hace 7 días

    San Fernando de Henares, España Ch7 Kardex As Solutions Ag A tiempo completo

    Key Account Manager KXAS LCS Apply - Remote Type: Mobile Work Locations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote) Time Type: Full Time Posted on: Posted 2 Days Ago Job Requisition ID: JR102869 Key Responsibilities: Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational...

  • SAP Application Specialist

    hace 4 semanas

    San Fernando de Henares, Madrid, España Kardex A tiempo completo

    Job OverviewThe Kardex Group is a leading manufacturer of innovative logistics solutions. As our SAP Application Owner, you will play a crucial role in ensuring the successful implementation and optimization of our Life Cycle Services (LCS) SAP applications.Your ResponsibilitiesCollaborate with the IT Solution Architect to implement and maintain the LCS SAP...

  • Key Account Manager KXAS LCS

    hace 1 semana

    San Fernando de Henares, España CH7 Kardex AS Solutions AG A tiempo completo

    Key Account Manager KXAS LCS Apply - Remote Type: Mobile Work Locations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote) Time Type: Full Time Posted on: Posted 2 Days Ago Job Requisition ID: JR102869 Key Responsibilities: Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational clients....

  • SAP System Integration Expert

    hace 3 semanas

    San Fernando de Henares, Madrid, España Kardex A tiempo completo

    The Kardex Group is a leading manufacturer of innovative logistics solutions.Your TasksAnalyze business requirements and design system architecture with the application owner and solution architects.Implement integration of multiple applications via interfaces.Select integration technology to create a cohesive system.Configure and test systems to ensure they...

  • Application Owner

    hace 4 meses

    San Fernando de Henares, España Kardex A tiempo completo

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems.More than 2,000 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration.Your tasksAs our Application Owner...

  • Application Owner

    hace 2 meses

    San Fernando de Henares, España Kardex A tiempo completo

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems.More than 2,000 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration.Your tasks As our Application...

  • Application Owner

    hace 2 meses

    San Fernando de Henares, España Kardex A tiempo completo

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. More than 2,000 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration.Your tasks As our Application...

  • Application Owner

    hace 6 meses

    San Fernando de Henares, España Kardex A tiempo completo

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. More than 2,000 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration. Your tasks As our...

  • Application Owner

    hace 4 semanas

    San Fernando de Henares, España Kardex A tiempo completo

    The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. More than 2,000 employees around the globe develop and manufacture logistics solutions that are used in many different industries worldwide, such as industrial manufacturing as well as trade and administration. Your tasks As our Application...

  • Key Account Manager Kxas Lcs

    hace 2 semanas

    San Fernando de Henares, España Kardex A tiempo completo

    Key Account Management EMEA Support and regular visits to our customers focusing on EMEA region, specially to our Multinational clients. Realization of service targets through proactive sales of our services, including processing of all necessary extensions Ensuring a high level of customer satisfaction Good collaboration and relationship with internal...

  • Key Account Manager Kxas Lcs

    hace 7 días

    San Fernando de Henares, España Ch7 Kardex As Solutions Ag A tiempo completo

    .Key Account Manager KXAS LCSApply - Remote Type: Mobile WorkLocations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote)Time Type: Full TimePosted on: Posted 2 Days AgoJob Requisition ID: JR102869Key Responsibilities:Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational clients.Realization...

  • Key Account Manager Kxas Lcs

    hace 7 días

    San Fernando de Henares, España Ch7 Kardex As Solutions Ag A tiempo completo

    Key Account Manager KXAS LCSApply - Remote Type: Mobile WorkLocations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote)Time Type: Full TimePosted on: Posted 2 Days AgoJob Requisition ID: JR102869Key Responsibilities: Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational clients.Realization...

  • Strategic Project Coordinator

    hace 3 semanas

    San Fernando de Henares, Madrid, España Kardex A tiempo completo

    About the RoleAs Project Manager for the Life Cycle Services (LCS) department, you will play a crucial role in ensuring the successful execution and global rollout of internal strategic projects. Your primary responsibilities will include developing detailed project plans, ensuring resource availability and allocation, and delivering projects on time, within...

  • SAP Application Specialist

    hace 1 mes

    San Fernando de Henares, Madrid, España Kardex A tiempo completo

    About the RoleThe Kardex Group is a leading manufacturer of dynamic storage, retrieval, and distribution systems. As our SAP Application Specialist, you will play a crucial role in ensuring the Life Cycle Services (LCS) SAP applications are set up in accordance with the Life Cycle Services strategy and the Kardex Remstar strategy.Your...