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Job Overview
NordsAbroad is seeking a highly skilled Dutch Customer Service Representative to join our team in the banking sector.
Key Responsibilities:
- Provide exceptional customer service to clients via phone and email, resolving technical issues and answering queries related to online banking and phone apps.
- Assist clients with account-related inquiries, payment status, and fraud, adhering to strict security procedures.
- Utilize multiple systems to find solutions for clients and accurately log all actions taken during interactions.
- Participate in the Fraud/Phishing service, maintaining confidentiality and providing accurate information.
Training and Development:
- Two-week comprehensive training program covering all aspects of the role.
- Ongoing training and support to ensure success in the Talk & Help Desk.
As a Dutch Customer Service Representative, you will be the first point of contact for clients, providing a positive experience and building trust in our brand.
