Senior Director Client Success – Global Payroll, Mid-Market Leader

hace 3 semanas


Barcelona, Barcelona, España Adp A tiempo completo
Job Description

ADP is seeking a Client Success Director to lead a strategic pillar within the Client Success organization. The ideal candidate will have overall responsibility for ensuring the associate and client voice is at the center of all decisions, efforts, approach, and accomplishments.

This role will drive the highest level of client partnership and alignment by providing strategic leadership and oversight. The Director will ensure realization of client goals as well as Enterprise Client Success team goals.

The Client Success Director must cultivate and maintain strategic business partnerships with the client, internal ADP stakeholders at all levels, and our overall Global Payroll business strategy.

The Director, Mid-Market Client Success leads and inspires their team to partner with NAS and Global Payroll clients, global partners, and key contacts to drive a deep understanding of the client's business, financials, products/services, the market, and other challenges to best meet client needs, and deliver insight.

The Client Success Director is responsible for the strong performance of the organization in meeting or exceeding profit plans, ROI, financial objectives, operating plan initiatives, compliance, client satisfaction and associate engagement supporting a portfolio of clients representing a significant portion of the ESI Global Payroll portfolio.

This role reports directly to the Vice President of Client Success for Global Payroll within ESI. The ideal candidate will be outcome-focused and measured on ability to define, communicate and achieve client and ADP success.



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