User Research Lead

hace 2 semanas

Madrid, Madrid, España Telefonica S.A. A tiempo completo
Lead User Researcher

Telefónica S.A. is seeking a highly skilled Lead User Researcher to join our team. As a key member of our product discovery and strategy definition team, you will be responsible for leading and executing research that generates a deep understanding of users to inform product and service development.

Responsibilities:
  • Plan, coordinate, and execute high-impact user research that addresses key user needs and challenges.
  • Lead the development and implementation of research strategies, suggesting appropriate approaches and methodologies to gain valuable insights into users.
  • Conduct qualitative and quantitative studies, including interviews, focus groups, user tests, workshops, surveys, and data analysis.
  • Collaborate closely with product design, development, and management teams to translate research findings into practical, user-centric solutions.
  • Effectively communicate research findings to different audiences, including internal teams and external stakeholders.
  • Mentor and support other user researchers within the team, fostering professional growth and skill development.
Requirements:
  • Demonstrated experience in leading user research in agile environments.
  • In-depth knowledge of both qualitative and quantitative user research methods and techniques.
  • Excellent verbal and written communication skills in Spanish and English.
  • Strong analytical skills and ability to synthesize complex data into clear, actionable insights.
  • Experience using tools such as UserZoom, Miro, Figma, Jira, and Confluence for research and team collaboration.
  • Ability to work effectively in a multidisciplinary and collaborative team environment.
  • Results-oriented and ability to manage multiple projects and priorities simultaneously.
  • Excellent time management skills and ability to meet proposed deadlines.
What We Offer:
  • Work in a dynamic team and be part of challenging projects that will allow you to play a leading role in the transformation of the company.
  • An interesting package of social benefits (luncheon vouchers, health, life, and accident insurance, pension plan, flexible compensation plan).
  • A flexible working environment with hybrid models of face-to-face and telecommuting.
  • Access to a wide range of continuous learning opportunities for you to grow with us.
  • Participate in volunteering programs, social actions, international mobility, off-site.

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