Global Support Coordinator: Collaborative Solutions Expert

hace 2 semanas


Madrid, Madrid, España Chep A tiempo completo

Job Title: Global Support Coordinator: Collaborative Solutions Expert

About the Role:
We are seeking a skilled and collaborative Global Support Coordinator to join our team. As a key member of our support team, you will provide wide global support for COLT and CMA systems, ensuring seamless integration and adoption across various teams and stakeholders.

Key Responsibilities:
• Provide immediate global support for all questions and incidents related to COLT Systems usage, for both internal and external users.
• Support CMA teams during the roll out & running of the CMA and CMA lite project, assisting service centres, carriers & other departments where CMA usage will impact, collaborating for the success of the project.
• Filter support requests and direct them to the appropriate systems or people, as well as providing immediate first-level support and training to resolve usage difficulties.
• Develop and create training materials to ensure a smooth transition to SAP Fiori and the COLT systems.

Requirements:
• Strong interpersonal, presentational, and networking skills.
• Excellent customer service skills, with ability to work autonomously and collaboratively in a team environment.
• Experience working on multi-stakeholder projects, preferably in logistics and supply chain industries.
• Familiarity with SAP/Fiori, Blueyonder user level, and IT background an asset.
• Ability to create multi-modal training materials and manage documentation to ensure global consistency.

What We Offer:
• Competitive salary: €45,000 - €60,000 per annum, based on experience.
• Opportunity to work on high-profile projects with a dynamic team.
• Collaborative and inclusive work environment.

Apply Now:



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