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Complaint Management Business Unit Director
hace 2 meses
At Importante Empresa, we are committed to delivering high-quality products and services that meet the needs of our customers. We are seeking a highly skilled and experienced Senior Manager, Complaint Handling Unit to join our team in Salvarcar.
Key Responsibilities- Oversee the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site, ensuring that all complaints are processed and investigated in accordance with established company procedures and worldwide regulations and standards.
- Maintain Quality processes associated with product complaint handling, procedures, and controls, to ensure accuracy and completeness of data entry into the global complaint handling system.
- Proactively identify failures in the global complaint handling system, where human error may lead to late regulatory reporting and complaint delays, by actively monitoring activities.
- Collect and communicate system issues to the system administrator and communicate resolutions to users globally.
- Generate and distribute weekly, monthly, and quarterly metrics reports to contribute to the achievement of department metrics and MD&D.
- Strong leadership skills with experience working globally and managing multi-regional project teams.
- Excellent oral and written communication skills.
- Ability to work under minimal direction and make decisions with minimal supervision.
At Importante Empresa, we believe in the importance of diversity, equity, and inclusion in the workplace. We are committed to creating a culture of belonging where all perspectives, abilities, and experiences are valued. We are an equal opportunities employer and welcome applications from diverse candidates.
