Complaint Intake Analyst II

hace 1 semana

Madrid, Madrid, España AbbVie A tiempo completo
Job Summary

We are seeking a highly skilled Complaint Intake Analyst to join our team at AbbVie. As a Complaint Intake Analyst, you will be responsible for supporting the initial triaging of complaints from all channels and serving as the first point of contact with the customer. You will ensure accuracy of data from the customer to make the initial identification of the complaint code. You will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. You will also handle escalations for complex complaints and serve as a subject matter expert in designated products.

Responsibilities
  • Complete the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.
  • Communicate and cooperate with customers and distributors involved in the reported complaints
  • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
  • Supports more complex complaints that are escalated
  • Serve as a Subject Matter Expert for a designated product(s) within the team when required
  • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
  • Where applicable, partner with affiliate CQA for translation or communication support when needed
  • Support management with any projects / process improvement initiatives, any documentation or SOP reviews and during audits and inspections
  • Where applicable, make vigilance reporting decisions and prepare and/or translate (into local language) the relevant vigilance reports for submission to MOH.
Requirements
  • High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting
  • Strong attention to detail, critical thinking, and can work independently with minimal direction
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communications
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
  • Computer skills and ability to navigate through software systems
  • Strong prioritization and time management skills
  • Fluent in English and Spanish

  • Complaint Intake Specialist

    hace 1 día

    Madrid, Madrid, España AbbVie A tiempo completo

    Job SummaryAbbVie seeks a highly skilled Complaint Intake Analyst II to support the company's commitment to quality and customer satisfaction. As a key member of the PMQA team, this role will be responsible for providing initial triage of complaints from all channels and serving as the first point of contact with customers.Key ResponsibilitiesComplaint...

  • Complaint Intake Specialist

    hace 1 día

    Madrid, Madrid, España AbbVie A tiempo completo

    Job SummaryAbbVie seeks a highly skilled Complaint Intake Analyst II to support the company's commitment to quality and customer satisfaction. As a key member of the PMQA team, this role will be responsible for providing initial triage of complaints from all channels and serving as the first point of contact with customers.Key ResponsibilitiesComplaint...

  • Information Security Analyst II

    hace 2 días

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleThe Customer Trust team at Datadog is the face of our security organization, interacting directly with customers and translating their security and compliance requirements into our overall information security program. As a Security Analyst II, you will support the sales organization in the procurement phase and ongoing vendor management...

  • Information Security Analyst II

    hace 2 días

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleThe Customer Trust team at Datadog is the face of our security organization, interacting directly with customers and translating their security and compliance requirements into our overall information security program. As a Security Analyst II, you will support the sales organization in the procurement phase and ongoing vendor management...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst II - ICON plcICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to be part of our mission to shape the future of clinical development.Job SummaryWe are currently seeking a Contract Analyst II to join our...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst II - ICON plcICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to be part of our mission to shape the future of clinical development.Job SummaryWe are currently seeking a Contract Analyst II to join our...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst II Job DescriptionAt ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a skilled Contract Analyst II to join our diverse and dynamic team.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial activities and vendor...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst IIAt ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a talented Contract Analyst II to join our dynamic team and contribute to the advancement of clinical development.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst II Job DescriptionAt ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a skilled Contract Analyst II to join our diverse and dynamic team.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial activities and vendor...

  • Contract Specialist II

    hace 2 días

    Madrid, Madrid, España Icon A tiempo completo

    Contract Analyst IIAt ICON, we're committed to fostering an inclusive environment that drives innovation and excellence. We're seeking a talented Contract Analyst II to join our dynamic team and contribute to the advancement of clinical development.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial...

  • Information Security Analyst II, Customer Trust

    hace 4 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    Job Summary:We're seeking a highly skilled Information Security Analyst II to join our Customer Trust team at Datadog. As a key member of our security organization, you will interact directly with our customers, translating their security and compliance requirements into our overall information security program.Key Responsibilities:Partner with the sales...

  • Information Security Analyst II, Customer Trust

    hace 4 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    Job Summary:We're seeking a highly skilled Information Security Analyst II to join our Customer Trust team at Datadog. As a key member of our security organization, you will interact directly with our customers, translating their security and compliance requirements into our overall information security program.Key Responsibilities:Partner with the sales...

  • Information Security Analyst II

    hace 4 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleThe Customer Trust team at Datadog is the face of our security organization, interacting directly with customers and translating their security and compliance requirements into our overall information security program. As a Security Analyst II - Customer Trust Specialist, you will support the sales organization in the procurement phase and...

  • Information Security Analyst II

    hace 4 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleThe Customer Trust team at Datadog is the face of our security organization, interacting directly with customers and translating their security and compliance requirements into our overall information security program. As a Security Analyst II - Customer Trust Specialist, you will support the sales organization in the procurement phase and...

  • Information Security Analyst II, Customer Trust

    hace 2 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleWe are seeking an experienced Information Security Analyst II to join our Customer Trust team at Datadog. As a key member of our security organization, you will interact directly with our customers, translating their security and compliance requirements into our overall information security program.Key ResponsibilitiesPartner with the sales...

  • Information Security Analyst II, Customer Trust

    hace 2 semanas

    Madrid, Madrid, España Datadog A tiempo completo

    About the RoleWe are seeking an experienced Information Security Analyst II to join our Customer Trust team at Datadog. As a key member of our security organization, you will interact directly with our customers, translating their security and compliance requirements into our overall information security program.Key ResponsibilitiesPartner with the sales...

  • Contract Analyst I

    hace 2 días

    Madrid, Madrid, España Mygwork A tiempo completo

    Contract Analyst IIWe are seeking a highly skilled Contract Analyst II to join our team at ICON plc, a world-leading healthcare intelligence and clinical research organization.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial activities and vendor relationships.Negotiate contract terms and conditions...

  • Contract Analyst I

    hace 2 días

    Madrid, Madrid, España Mygwork A tiempo completo

    Contract Analyst IIWe are seeking a highly skilled Contract Analyst II to join our team at ICON plc, a world-leading healthcare intelligence and clinical research organization.Key Responsibilities:Review and analyze contracts, agreements, and legal documents related to clinical trial activities and vendor relationships.Negotiate contract terms and conditions...

  • Medical Communications Specialist

    hace 1 mes

    Madrid, Madrid, España Eversana A tiempo completo

    About the RoleEversana is seeking a highly skilled Medical Communications Specialist to join our team. As a key member of our integrated commercial services, you will play a fundamental role in building credibility and strengthening relationships with healthcare providers, patients, and industry clients.Key ResponsibilitiesDeliver industry-leading services,...

  • Medical Information Specialist

    hace 2 días

    Madrid, Madrid, España Eversana A tiempo completo

    Job DescriptionEversana is seeking a highly skilled Medical Information Specialist to join our team. As a Medical Information Specialist, you will play a critical role in building credibility and strengthening relationships with healthcare providers, patients, and industry clients.The successful candidate will be responsible for delivering industry-leading...