Expert Vehicle Services Manager

hace 1 mes


Madrid, Madrid, España Voi Technology A tiempo completo

About the Role

As a Shift Lead at Voi, you will be responsible for managing a dynamic team of Mechanics, ensuring top-notch service for our users and cities. With a focus on operational excellence, you will oversee vehicle servicing, repairs, transportation, repositioning, and battery swapping. You will also divide your time between leadership duties and getting hands-on with tasks based on business priorities.

Key Responsibilities

  • Help train and lead an in-house hunting team
  • Lead the development and improvement of internal and external processes
  • Ensure time/task reporting is done correctly
  • Be willing to perform one-off or new tasks as needed
  • Manage key metrics and report to relevant stakeholders
  • Support, coach, and develop your team to fulfill their potential
  • Help manage schedule and shifts and ensure a substitute is found if needed
  • Report all accidents, incidents, or unsafe conditions and take all necessary steps to prevent accidental damage to employees, property, warehouse, equipment, or the environment
  • Ensure full awareness of and compliance with the requirements of all relevant Company/Customer Safety Handbooks, safety procedures, working environment guidelines, and emergency procedures
  • Be ready to get hands-on and execute repairs alongside the Fleet Specialist team, ensuring that KPIs are reached in time and backlog is not built

Requirements

The Mechanics Shift Lead is a driven, high-energy individual with a capacity to understand repairs, warehouse, and logistic-related work. With excellent communication skills and a willingness to perform one-off tasks as needed, you can motivate others to reach and exceed their targets. You should have:

  • 2+ years of relevant experience preferably within a high-growth technology company within mobility or logistics
  • Previous experience managing high-performing teams as a supervisor
  • Sense of quality control and rapid scaling
  • Strong communication skills
  • Valid driver's license
  • Ability to motivate others and to share knowledge within the team
  • Pragmatic problem-solving mentality that executes tasks, finds solutions, and works hard to reach the team targets and KPI's
  • Ability to react calmly to stressful situations (vehicles breaking down, people calling in sick, etc)
  • Flexibility to work early morning, day, evening, and/or night shifts, including possible shifts during nights and weekends (shifts rotate on a weekly basis)
  • Mechanical interest with experience of working with basic mechanical tools
  • Excellent leadership and ability to identify top-tier talent
  • Fluent in English and German

About Voi

In addition to a collegial work environment, we offer you:

  • A fair fixed salary
  • 30 vacation days per year
  • The opportunity to use our scooters freely

Join our team and be part of a team and culture that builds something meaningful for society



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