Digital Water Technology Support Specialist

hace 3 semanas


Valencia, Valencia, España Qatium A tiempo completo

We are a product-led growth company working on the digital transformation of the water industry. Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital environment.

About Qatium

Qatium is a cloud-based developer of digital water technology with roots in Valencia, Spain and a presence around the world. We aim to make the best use of a scarce and vital resource, water.

Job Overview

We are looking for a hybrid profile: part technical writer, part L1 support representative. Your writer side is someone who's passionate about writing clear, approachable and easy-to-read documentation. Your support side is someone who's passionate about serving others, client-focused, and dedicated to helping all users succeed.

Salary

The estimated salary for this role is around $80,000 - $120,000 per year, based on 30 hours of work per week and a competitive benefits package.

About the Role

You will help increase the accessibility, adoption and retention of the Qatium platform. You will be responsible for providing intuitive and inspirational articles in our knowledge base, as well as supporting users through our self-service experience.

Benefits

We offer a flexible schedule, with 30 hours of work per week. Our team is mainly aligned in the CET/CEST timezone (UTC+1/UTC+2) but this specific role might require flexibility to align with customers all over the world. We also offer professional growth opportunities, including study groups, learning budget, and mentoring program.

Requirements

To be successful in this role, you will need to have strong writing skills, attention to detail, and excellent customer service skills. You will also need to be passionate about serving others and dedicated to helping all users succeed.



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