Digital Water Technology Support Specialist
hace 5 días
At Qatium, a cloud-based developer of innovative digital water solutions with roots in Valencia, Spain and a global presence, we are seeking an exceptional candidate to join our customer success and support teams. This role is responsible for enhancing the accessibility, adoption, and retention of our platform by providing top-notch support and creating intuitive documentation.
We aim to empower our users to get the most out of our SaaS solution, which gives operations and planning teams complete visibility to manage their water networks effectively. As a hybrid profile, you will leverage your technical writing skills to produce high-quality documentation and your client-focused approach to serve users with personalized support.
Your responsibilities will include reviewing internal documentation, producing engaging online help articles, tutorials, and developer guides, collaborating on content creation, analyzing existing and potential content for reuse opportunities, and resolving customer requests via various channels. You will also work closely with our development team to escalate issues and provide product feedback.
In return, we offer a unique opportunity to grow professionally, with flexible scheduling (30 hours/week) and professional growth through study groups, a learning budget, and a mentoring program. Our company values diversity and inclusion, and we strive to create an inclusive environment where everyone can thrive.
This position requires at least 3 years of experience in writing technical documentation, a native level of written and spoken English, and good proficiency in Spanish. German is a plus. If you are passionate about helping people and believe you can make a meaningful contribution to our team, we encourage you to apply.
Please note that this role is based in Spain, and as such, only residents of Spain will be considered for official employment status. Other candidates will join our team as independent contractors and are responsible for paying any applicable taxes or fees.
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