Customer Experience Representative

hace 4 semanas


Barcelona, Barcelona, España Tripadvisor A tiempo completo
About TheFork

We're on a mission to bring people together, feed the human spirit, and champion restaurant culture. Our platform connects diners with thousands of incredible restaurants across Europe and Australia.

Job Summary

We're seeking a Customer Care Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers via phone, email, and chat.

Key Responsibilities
  • Answer incoming requests and assist customers with questions about our electronic reservation book, website, or app.
  • Provide personalized solutions to customer inquiries, putting yourself in their shoes to deliver the best possible experience.
  • Work collaboratively with our international team to resolve customer issues and improve our services.
Requirements
  • Native level of German and fluent in English. Additional languages are a plus.
  • Excellent communication skills and a high level of empathy.
  • Experience in a customer support environment and knowledge of CRM tools.
What We Offer

We're committed to creating a positive and inclusive work environment that supports your growth and well-being. As a Customer Care Specialist, you'll enjoy:

  • A competitive fixed salary, bonus, and equity.
  • Flexible working environment with 2 days of home office per week.
  • Lunch vouchers and access to our restaurant network.
  • International teams and a highly inclusive working environment.
  • Continuous learning and development programs.

We believe that everyone deserves a unique and satisfactory experience. Join us in our mission to bring people together and make unforgettable moments happen.



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