Vendor Support Specialist

hace 3 semanas


Palma, Baleares, España Metro Markets Gmbh A tiempo completo
Vendor Support Manager Spanish

At Metro Markets GmbH, we're creating the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners worldwide to focus on what they do best – delight others.

Main Responsibilities:
  • Help new vendors onboard to our marketplace, primarily in Spain and Portugal, and other countries.
  • Support vendors in integrating via EDI, API, or other interfaces to our system.
  • Drive results in a cross-functional environment.
  • Monitor the delivery performance of vendors already live in our marketplace.
  • Serve as the first point of contact for vendor service escalations.
  • Contribute to the definition and design of tools, standard operating procedures, and processes.
Requirements:
  • Team player with a strong service and problem-solving mindset.
  • Excellent time-management skills and the ability to work independently.
  • Excellent written and verbal communication skills.
  • Good knowledge of Microsoft Office, especially Excel.
  • Tech-savvy, interested in learning more.
  • Strong and proven relationship management skills.
  • Fluent/Native level communication skills in Portuguese, Spanish, and English (essential).
  • Any additional European languages beneficial.
What We Offer:
  • Innovative product and exciting career opportunities in an agile environment with a start-up mentality.
  • Diverse and vibrant international environment of 70+ different nationalities.
  • Flexible working hours and hybrid working with flexible home office policy.
  • 25 days of vacation per year.
  • Health and wellbeing support.
  • Private Health Insurance covered by the company.
  • Language courses subsidy.
  • Attractive referral program.
  • Team events, MeetUps, and TechTalks.

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