Vendor Support Specialist
hace 3 semanas
At Metro Markets GmbH, we're creating the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners worldwide to focus on what they do best – delight others.
Main Responsibilities:- Help new vendors onboard to our marketplace, primarily in Spain and Portugal, and other countries.
- Support vendors in integrating via EDI, API, or other interfaces to our system.
- Drive results in a cross-functional environment.
- Monitor the delivery performance of vendors already live in our marketplace.
- Serve as the first point of contact for vendor service escalations.
- Contribute to the definition and design of tools, standard operating procedures, and processes.
- Team player with a strong service and problem-solving mindset.
- Excellent time-management skills and the ability to work independently.
- Excellent written and verbal communication skills.
- Good knowledge of Microsoft Office, especially Excel.
- Tech-savvy, interested in learning more.
- Strong and proven relationship management skills.
- Fluent/Native level communication skills in Portuguese, Spanish, and English (essential).
- Any additional European languages beneficial.
- Innovative product and exciting career opportunities in an agile environment with a start-up mentality.
- Diverse and vibrant international environment of 70+ different nationalities.
- Flexible working hours and hybrid working with flexible home office policy.
- 25 days of vacation per year.
- Health and wellbeing support.
- Private Health Insurance covered by the company.
- Language courses subsidy.
- Attractive referral program.
- Team events, MeetUps, and TechTalks.
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