Global Quality Operations Specialist
hace 2 días
About Us
At Docplanner, we've been revolutionizing the healthcare experience for over a decade. With operations spanning 13 countries and serving over 90 million patients every month, we're not just a company - we're a movement towards making healthcare more human.
Our Story
We began as a small startup with a big vision: to empower patients by giving them access to leave and read reviews about their visits. We then provided doctors with the technology to manage bookings easily, freeing up time for what truly matters - treating patients. Today, we're asking you to join us on our next step in this journey.
What We Do
We work closely with local structures across all countries, leveraging data and tools to recommend the best next actions. We analyze performance in real-time, make necessary corrections, and ensure clear and recurrent analysis to provide the best short- and long-term strategy to our local teams. Our goal is to provide the best possible experience for our customers in every interaction.
Your Impact
As the Global Quality Administrator, you'll create and maintain a quality framework that drives improvement in customer experiences. You'll derive insights from global quality analysis and translate them into actionable steps for various departments. You'll also develop frameworks to measure and automate process efficiency, leverage AI for scalable evaluation processes, and ensure continuous alignment on existing processes.
Key Responsibilities
- Create and maintain a quality framework that improves customer experiences
- Derive insights from global quality analysis and translate them into actionable steps
- Develop frameworks to measure and automate process efficiency
- Leverage AI for scalable evaluation processes
- Maintain continuous alignment on existing processes
- Coordinate with local structures for the implementation of global processes
- Analyze local processes, identify differences, and best practices, and develop solutions and processes that fit local needs
Your Skills and Qualifications
- Degree in Business Administration, Operations Management, or related field
- Minimum 3 years of experience in quality assurance, operations management, or related field
- Strong analytical skills with ability to interpret data and drive insights
- Excellent communication and project management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Estimated Salary Range: $60,000 - $80,000 per year, depending on location and experience.
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