Operations Specialist with a Focus on Courier Quality
hace 1 mes
Stuart is a pioneering sustainable logistics company that connects retailers and e-merchants to a network of geolocalised couriers across several countries in Europe.
Our MissionWe aim to build the future of logistics for a more sustainable world: shared, efficient, and reliable. Our commitment is to create a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility, and convenience.
Our motto: "Make every delivery a moment all of us can truly celebrate." Over 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button.
As a Quality Assurance Specialist, you will be part of our highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France, Italy, Poland, Spain, and the U.K.
The RoleThe Quality team sits within the Global Courier Operations team (GCO). The GCO mission is twofold: (1) ensure a fair exchange of value with all courier types; and (2) improve our core operations for Stuart and couriers.
This can be from a cost, compliance, efficiency, or courier behaviour and fraud point-of-view.
The Quality team covers:
- Mitigating courier fraud and incentivising high-quality courier performance
- Maintaining adherence to compliance policies (C25)
- Work closely with business stakeholders and clients to manage escalations regarding couriers
- Acts as the Ops counterpart for Tech on new feature development that touch courier delivery processes and fraud-mitigation products
As a Quality Assurance Specialist, you will be responsible for:
- Be the subject matter expert of courier fraud tools and processes, as well as have a good understanding of the legal framework and courier T&Cs
- Continuously liaise with our stakeholders such as the commercial team to manage courier escalations
- Create and continuously improve standard operating procedures and best practice for global quality processes
- Standardise and continuously improve the processes involved in weekly fraud flagging and issue management
- Lead courier investigations for a range of issues and review offboarding appeals
- Use data, insights, and discovery to identify opportunities for short-term and long-term improvement. This will also include defining solutions, project plans and building business cases
We are looking for a passionate critical thinker, inquisitive and action-oriented professional who can project manage complex projects in parallel (autonomously), coordinate across stakeholders to ensure their success and over-communicate developments and next focuses.
-
Courier Quality Assurance Specialist
hace 1 día
Barcelona, Barcelona, España Stuart A tiempo completoAbout StuartStuart is a pioneering last-mile logistics company that connects retailers and e-merchants to a network of geolocated couriers across several countries in Europe.Our MissionWe are an impact-driven organization dedicated to building the future of sustainable logistics: shared, efficient, and reliable. Our goal is to create a new standard for urban...
-
Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completoOverview of the RoleThis position is part of our Clinical Operations team, which provides end-to-end support for clinical trials from study start-up to monitoring through to study close-out. As a Clinical Operations Specialist, you will be accountable for achieving final clinical deliverables within contractual time periods. This involves interpreting data,...
-
Data Scientist for Courier Operations
hace 4 semanas
Barcelona, Barcelona, España Glovo A tiempo completoAt Glovo, we're revolutionizing the way people connect with their everyday needs. We're seeking a talented Data Analyst to join our Global Operations team in this exciting role.About UsWe're the fastest-growing multi-category app connecting millions of users with businesses and couriers. Our vision is to give everyone easy access to anything in their cities....
-
Barcelona, Barcelona, España Preply A tiempo completoAbout PreplyWe're a company that's unlocking human potential through learning. Our mission is to make learning a life-changing experience by matching online tutors from around the world with learners and empowering them to create live language classes using AI-powered tools and materials.Meet the Workplace TeamThe Workplace team at Preply is dedicated to...
-
Research Economist with Macroeconomic Focus
hace 3 semanas
Barcelona, Barcelona, España Focus Economics A tiempo completoCompany OverviewFocusEconomics is a leading provider of economic intelligence reports and data solutions for senior executives in multinational companies and governmental organizations. With our expanding operations, we are seeking a full-time Research Economist to join our team based in Barcelona, Spain.SalaryWe offer a competitive salary package, estimated...
-
External Operations Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Coty A tiempo completoAbout this role:Coty is seeking an experienced External Operations Quality Assurance Specialist to join our team in Granollers, Spain. As a key member of our Quality Team, you will be responsible for assessing the level of Quality and Good Manufacturing Practices across all Vendors to ensure compliance with Coty Quality standards and Business needs.Main...
-
Operations Quality Assurance Specialist
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a leading startup in the residential real estate market, revolutionizing the way people live and travel. With headquarters in Spain and offices in key European cities, we are committed to empowering individuals to live where they want, when they want.Our mission is to provide fully furnished and artfully designed apartments for stays...
-
Barcelona, Barcelona, España Rentals United Ab A tiempo completoAbout Rentals United AbRentals United Ab is a company that values excellent customer support. As a Business Support Specialist, you will be the first point of contact for our clients and partners, providing them with accurate and outstanding service online or via telephone.Role OverviewThe Business Support Specialist will be responsible for:Providing...
-
Guest Experience Operations Specialist
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoUkio OverviewWe are one of the most promising startups of 2023, founded in Barcelona and headquartered in Spain. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, giving choice...
-
Operations Strategist
hace 1 mes
Barcelona, Barcelona, España stuart A tiempo completoAbout the role:Act as the subject matter expert on courier fraud tools and processes, with a solid understanding of the legal framework and courier terms and conditions.Liaise with stakeholders, such as the commercial team, to manage courier escalations and improve overall quality processes.Develop and refine standard operating procedures and best practices...
-
Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completoJob DescriptionIn this pivotal role as Quality Assurance Specialist with Regulatory Compliance Expertise, you will be instrumental in ensuring the highest standards of quality and compliance at our Palafolls site. With a focus on Nitrosamines GQS activities, your expertise will drive the implementation of compliant practices across various aspects of our...
-
Senior Full Stack Developer with Focus on Quality
hace 4 semanas
Barcelona, Barcelona, España Worldia A tiempo completoAbout UsWorldia is a B2B2C travel platform that offers tailor-made trips. Our company enables partners to tap into the potential of individualized travel by combining technology, curated products, and premium customer service. With €25M raised in 2023, we are experiencing hyper growth and rolling out exciting projects like the new platform version, a US...
-
Barcelona, Barcelona, España Coty A tiempo completoAbout the Role:We are seeking an External Operations Quality Assurance Specialist with a strong background in quality systems, GMPs, and quality control to join our team at Coty.Key Responsibilities:Assess and ensure compliance with Coty Quality standards and business needs across all vendors.Lead vendors' QA qualification and onboarding process, deploying...
-
Barcelona, Barcelona, España Iqvia A tiempo completoAbout the RoleIQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We are seeking an experienced Life Science Specialist to join our team in a critical role that focuses on patient safety.ResponsibilitiesProvide phone support to healthcare professionals and consumers...
-
Barcelona, Barcelona, España coty A tiempo completoJob OverviewCoty, a leading global beauty company, is seeking an External Operations Quality Assurance and Compliance Specialist to join its team in Barcelona, Spain. This role offers a unique opportunity to work with a diverse group of professionals, drive quality standards, and support business growth.
-
Barcelona, Barcelona, España Amazon Road Transport Spain, S.L.U. A tiempo completo**Role Overview**We are seeking an Operations Excellence Specialist to join our team at Amazon Road Transport Spain. This is a unique opportunity to make a significant impact on our business by identifying inefficiencies and developing solutions to improve our processes.About the TeamAmazon Extra Large (AMXL) is responsible for managing the transportation of...
-
Global Operations Quality Manager
hace 1 día
Barcelona, Barcelona, España Jameda Gmbh A tiempo completoDrive operational excellence at scale with Jameda GmbH, a leader in the healthcare industry. As our Global Quality Specialist, you will be responsible for ensuring high-quality standards across our global operations. If you're passionate about quality management and have a talent for data-driven decision making, we want to hear from you.About the RoleThis is...
-
Logistics Operations Specialist
hace 1 mes
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCarrier Operations SpecialistAt Empresa Reconocida, we believe in the power of innovation and collaboration. As a Carrier Operations Specialist, you will play a critical role in improving carrier performance for our transportation services.Key Responsibilities:Maintain high operational standards with carriers on safety, performance, and process...
-
Business Operations Analyst with Sales Focus
hace 4 semanas
Barcelona, Barcelona, España Miodottore A tiempo completoCompany OverviewMiodottore is the world's leading healthcare platform, dedicated to connecting patients with top-notch medical professionals and simplifying appointment booking. With 61.9 million unique visitors monthly and 4.8 million appointments booked last month, we're a market leader in 12 countries.Job DescriptionThe Sales Operations Specialist will...
-
Data Analyst
hace 7 días
Barcelona, Barcelona, España Glovo A tiempo completoWe are revolutionizing the way people connect with their everyday needs. Our dynamic and challenging environment is filled with numerous opportunities for growth and development.Couriers are the cornerstone of our marketplace. We are seeking a Data Analyst who can strike the perfect balance between creativity and data-driven precision, turning seemingly...