Operations Specialist with a Focus on Courier Quality

hace 1 mes


Barcelona, Barcelona, España Stuart A tiempo completo

Stuart is a pioneering sustainable logistics company that connects retailers and e-merchants to a network of geolocalised couriers across several countries in Europe.

Our Mission

We aim to build the future of logistics for a more sustainable world: shared, efficient, and reliable. Our commitment is to create a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility, and convenience.

Our motto: "Make every delivery a moment all of us can truly celebrate." Over 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button.

As a Quality Assurance Specialist, you will be part of our highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France, Italy, Poland, Spain, and the U.K.

The Role

The Quality team sits within the Global Courier Operations team (GCO). The GCO mission is twofold: (1) ensure a fair exchange of value with all courier types; and (2) improve our core operations for Stuart and couriers.

This can be from a cost, compliance, efficiency, or courier behaviour and fraud point-of-view.

The Quality team covers:

  • Mitigating courier fraud and incentivising high-quality courier performance
  • Maintaining adherence to compliance policies (C25)
  • Work closely with business stakeholders and clients to manage escalations regarding couriers
  • Acts as the Ops counterpart for Tech on new feature development that touch courier delivery processes and fraud-mitigation products

As a Quality Assurance Specialist, you will be responsible for:

  • Be the subject matter expert of courier fraud tools and processes, as well as have a good understanding of the legal framework and courier T&Cs
  • Continuously liaise with our stakeholders such as the commercial team to manage courier escalations
  • Create and continuously improve standard operating procedures and best practice for global quality processes
  • Standardise and continuously improve the processes involved in weekly fraud flagging and issue management
  • Lead courier investigations for a range of issues and review offboarding appeals
  • Use data, insights, and discovery to identify opportunities for short-term and long-term improvement. This will also include defining solutions, project plans and building business cases

We are looking for a passionate critical thinker, inquisitive and action-oriented professional who can project manage complex projects in parallel (autonomously), coordinate across stakeholders to ensure their success and over-communicate developments and next focuses.



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