Global Quality Expert

hace 5 días


Barcelona, Barcelona, España Docplanner A tiempo completo

At Docplanner, we are growing rapidly and have evolved from a small startup to a global company. Our fast growth has led to the development of highly personalized solutions for local operations in different countries. However, with this evolution comes the need to further develop real-time insights for these countries, specifically focused on taking prescriptive and predictive actions.

We are looking for a Global Quality Specialist who will work with local structures across all countries, leveraging available data and tools to recommend the best next actions. As a decision-maker, you will own the relationship between the global operations team and local structures, proposing and influencing operational direction. You will also be responsible for owning quality KPIs management and achievement, improving customer care impact within the customer lifecycle, and driving information cycles between CC and other departments.

To succeed in this role, you will need to have at least 2 years of experience in quality management, excellent communication skills, and the ability to understand and relay quality metrics and principles to local structures. Additionally, you should be proactive, curious, and analytical, with a problem-solving mindset and experience with CRM's such as Salesforce. Fluency in English (C1 level) is required.

We offer a competitive salary of $85,000 per year, private health insurance, share options plan after 6 months, free English classes, and a hybrid working model. You will also have unlimited access to the Ifeel emotional well-being tool and can enjoy a free birthday celebration. Join us and contribute to our success



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