Logistics Quality Expert
hace 15 horas
Stuart is a forward-thinking logistics company committed to building a more sustainable future. Our mission is to revolutionize urban deliveries by offering a premium experience that balances speed, flexibility, and convenience. We strive to create a new standard for the industry, addressing environmental and social challenges while delivering exceptional results.
We are a diverse and inclusive company of 350+ employees from 90+ nationalities, operating across France, Italy, Poland, Spain, and the UK. With over 3000 leading brands partnering with us, including restaurants, grocery stores, retail, luxury, and e-commerce businesses, we're at the forefront of a rapidly growing market.
The Quality team within our Global Courier Operations (GCO) plays a vital role in ensuring fair exchanges of value with couriers and improving core operations. This involves mitigating courier fraud, maintaining compliance policies, working closely with stakeholders, and developing fraud-mitigation products.
As a critical thinker, you will project manage complex projects, coordinate with stakeholders, and communicate developments and next focuses effectively. You will be responsible for building, scaling, and optimizing operational processes to deliver global impact.
Your key responsibilities will include:
- Being an expert in courier fraud tools and processes, as well as having a good understanding of legal frameworks and courier T&Cs
- Liaising with stakeholders, such as the commercial team, to manage courier escalations
- Creating and continuously improving standard operating procedures and best practices for global quality processes
- Standardizing and continuously improving processes involved in weekly fraud flagging and issue management
- Leading courier investigations and reviewing offboarding appeals
You will use data, insights, and discovery to identify opportunities for short-term and long-term improvement, defining solutions, project plans, and building business cases.
We estimate the salary for this position to be around £45,000-£60,000 per annum, depending on location and experience. If you're passionate about logistics and sustainability, and want to make a real impact, we encourage you to explore this opportunity further.
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